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Kronenhalle Zürich Reviews from The Last Year
An “Institution” Where Americans are Treated Poorly
About me - well-traveled, food enthusiast extraordinaire, and my reviews are always fair. Our hotel in Zurich enthusiastically recommended this restaurant, and we obliged! From the description, it seemed like a place where dreams come true. To add color, my wife and I are ALWAYS impeccably dressed and experienced in all facets of haute cuisine. The dining room is BEAUTIFUL, and we were so excited to dine here, until the hostess started to climb a flight of stairs, to our surprise. The upstairs dining room was lovely, don’t get me wrong, but we quickly realized that this is where all of the Americans were unceremoniously ushered for the evening. The staff CLEARLY did not want to be working up there, and their demeanor reflected every bit of it. We jokingly and bitterly referred to it as the “Trash Lounge”. We read reviews of arrogant staff, and now understand it all too well. Our waiter was arrogant, and it seemed as though he was bitter to be working in the “upstairs” dining room with “the Americans”. I asked for assistance with the wine list and was shocked to have been dismissed by our waiter. The food was exceptional, wonderful wine list, but the evening was tarnished by the blatant segregation practiced by management. Close friends of ours had the EXACT same experience months later. There are not many places where I vehemently would not return, but this is one of them. Would DEFINITELY NOT return.
A global institution!
Yes, ok, maybe service is not perfect - second glass of wine never arrived, table was not ready- but the ambience is so charming and the food so delicious that it is very easy to forget minor things that go wrong ! You can dine with museum - level works of art literally hanging over you ! Staff behave naturally with no excessive formalities so it is very easy to feel comfortable and enjoy the place This is a place where you really feel history, it’s unique and should not be missed ! Book well in advance ! PS: the lady at the front desk even chased me to give me a leaflet with the history of the restaurant ! Highly appreciated!
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