This 4 star review is due to the manager Bobby , saving our - Kyma Atlanta - Buy Reservations
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🙂 4/5 - This 4 star review is due to the manager Bobby , saving our
By 👻 @Mel N., 02/18/2024 3:00 am
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This 4 star review is due to the manager Bobby , saving our Galantine Celebration. Fairy called me to confirm our reservation and was so enthusiastic, and welcoming. After speaking with her I really was looking forward to enjoying the celebration. The decoration on our table was spectacular! Upon making our selections, we added the $40 Black truffle, which we NEVER received, and the sea bass, scallops , grilled octopus , After having to rely on OTHER servers and asking for our sever to get our needs addressed most out the evening, I finally asked for the manager. Manager Bobby was embarrassed and made an apology for the poor service we were receiving. He did try to make up for the poor service by providing us an extra dessert and appetizer. James our server became a little more attentive, he NEVER apologized for the poor service before it was brought to his attention. A good server would've said I'm sorry that I didn't bring your shaved truffles, I'm sorry that I didn't bring your potatoes, etc. etc. Next time I will ask for a different server. And yes, I will probably want to return here because I love this restaurant food and normally excellent service! It is just unfortunate that this particular server was not trained, or had no intention of providing the excellent service that I was used to in coming here after 20+ years!
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