DISRESPECTFUL, IMPOLITE AND RUDE MAITRE - Mission Ceviche New York - Buy Reservations
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🤮 1/5 - DISRESPECTFUL, IMPOLITE AND RUDE MAITRE
By 👻 @Gonzalo L, 08/17/2023 3:00 am
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I visited the restaurant on July 28th – 2023, with my family to celebrate Peru's anniversary. Considering that we do not live in New York, we traveled to the city to spend the weekend and visited the restaurant from which we had received good references. After we were placed at our table, we were in a section of the restaurant very close to the speakers which were at maximum volume and was hardly be heard or talked at the table. Well, because it was the anniversary day, we tried to adapt to the atmosphere of the restaurant. We open the digital menus on the phones and the captain of waiters/servers Raul (from Chile) approaches. In his attempt to explain to the whole table the suggested dishes, no one at the table heard him because of the high volume and my wife asked him if he could please re-explain the dishes recommended by the Chef. And it is when the maitre in a rude and disrespectful way reply: it is not my fault that you do not listen if you are not attentive because you are with the cell phone. In fact, no one heard anything he said because of the noise of the restaurant. At the table we were surprised by the disrespectful and rude way we just heard. We replied to the employee that how was it possible to answer in that way. Everybody had their phones in hand because the menu is digital. When he was reproached for our disagreement, he excused himself by saying that he had had a long day and he has a sore throat (?) at that moment. I told him that he could not answer on that way and that he should take care of his work. Then he left and the other waiters arrived at the table to apologize for the situation. All this happened at the beginning when we had not even ordered. Because it was already past 10:00 pm we stayed in the restaurant, and tried to improve the experience, but was not the same. Finally, when we request the check, we were surprised that at the side table they were also complaining about the attention of the maitre because he was charging dishes that they had not ordered. A night that we thought would be special, being in a beautiful city, ended up being an unpleasant experience with a disrespectful employee. His role as "captain" for the other waiters/servers definitely is not for him.
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