Amazing Food, Mediocre Service - Moonshadows Malibu - Buy Reservations
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🙂 4/5 - Amazing Food, Mediocre Service
By 👻 @jehenson81, 01/11/2023 3:00 am
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I rarely eat out when I’m on vacation, since I am usually traveling by myself. I prefer to get to-go food, but on my trip to Malibu, I wanted to splurge and go to some posh places to eat. Moonshadows was the place I picked for the last meal on my vacation. They have valet parking, which I used and even though I arrived early, they sat me right away at a four top, which surprised me (they had tried to sit me outside at a bar kind of area, but it was a cold breezy night). My table overlooked the water and I slid over so I could fully enjoy it. It took a while for my server to come to my table, but he seemed to be covering a lot of them, so I cut him a break. After I had the drink menu, it took a while for him to get back to me and this is where the break cutting ended. While I sat there, tables seated after me got water and bread, while I got nothing. My server never asked if I wanted to hear the specials and didn’t try to upsell anything to me. He seemed to be motivated to get me in and out. The other people in the restaurant were being much better taken care of than me. The only reason I didn’t give them a one or two star review was the food and the support staff. The food was amazing, but let me start with my drink. I got the strawberry fields, which was grey goose, strawberry-lemon and lemongrass. It was the perfect mix of sweet and tart. For my main dish, I got the pumpkin tortellini. I’m not a huge pumpkin fan, but this was superb in a Parmesan cream sauce. I then treated myself to dessert and had crème brûlée. Their choice of toppings were a contradiction, but it didn’t matter since it was delectable. The support staff, busy boys and the like, treated me far better than my server. I gave my server the bare minimum of a tip (yes I know this impacts the support staff). He needs to find a new line of work or learn to treat everyone with the same level of interest and respect.
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