Waverly Inn - Mediocre Service not a match for pricepoint - Nats on Bank New York - Buy Reservations
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😒 3/5 - Waverly Inn - Mediocre Service not a match for pricepoint
By 👻 @Chris, 01/02/2021 3:00 am
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As a West Village resident, we tried the Waverly Inn a couple months back and decided to return with some friends again for Sat evening dinner. The area we were seated in had some puddles below however the overhead heaters were very much appreciated (though they went off a third of the way through the dinner but were restored pretty quickly). The waiter was delayed in greeting our entire party and when he did, came across as somewhat rude and almost put upon... not exactly the hospitality gene one would expect. The cocktails we ordered were mediocre and frankly tasted somewhat watered down. The food was delicious overall so compliments to the chef! The wait staff did not properly clear the appetizers and re-set for dinner service before the dinners hastily appeared at the table. The waiter did check back to ask how everything was and accommodated our requests. We felt rushed at the end as the check was dropped and the final signed bill was retrieved before we stepped away (felt like a diner vs a fine dining establishment). The host or manager we encountered who served us our drink was not particularly hospitable either. The service generally felt attitude laden, which we don’t mind as long as the service delivery matches the steep price point. when you drop more than $100 a head, you expect friendlier service and a better sense of feeling welcomed. To encourage repeat clientele, the service has to be refined some more and the staff should be more courteous and friendlier to the clientele. There are so many great restaurants in NYC — and even in the West Village — so each experience is a true moment of truth. We don’t intend to return anytime soon and not because the food isn’t good but because we didn’t feel as welcomed as we would expect.
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