Great food ruined by unwelcoming staff - NOPI London - Buy Reservations
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🤢 2/5 - Great food ruined by unwelcoming staff
By 👻 @Olivia, 03/19/2022 3:00 am
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The food here is amazing and it is a real shame that the rudeness of the front of house staff ruined the evening for us.
I called on my way to the restaurant, as I was running 15mins late for my booking. I was reminded over the phone that I only had 1.5 hours at the table. When I arrived I handed my coat in and overheard the FOH staff saying “ok she’s 15mins late so make sure we get the table back in 1hr15”.
My family were also running slightly late so I apologised and said they’d be here shortly. As I was waiting I was approached by another FOH member to explain that they needed the table back within the hour (ok I get it!!). After 5mins my family also arrived and we ordered drinks immediately but they also sensed a hostile atmosphere on arrival by the same staff. The waitress in particular was very patronising and sarcastic and made us feel very rushed. It was literally “service without a smile” and she had a very sarcastic tone when we asked questions about the menu etc.
Upon paying the bill (exactly on the last minute of our allocated time slot) we were not asked at all how we found the food, literally no friendliness whatsoever. I felt like I was being treated like a criminal for being 15 mins late, despite still sticking to my allocated time slot?!
I raised my concerns to the manager, who was lovely about it and offered that I book via her next time. Not really in a rush to go back, which really is a shame as the food was exceptional but feel the damage was done.
Tip: get there early ;)
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