really disappointed in our experience here and I cant let - O Mandarin Chinese Cuisine Hartsdale - Buy Reservations
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😒 3/5 - really disappointed in our experience here and I cant let
By 👻 @Danielle P., 03/03/2023 3:00 am
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really disappointed in our experience here and I cant let it go. I think the way our order was handled by the staff, with no apology after was wrong and ruined our dining experience. There were 4 adukts and 4 kids on chinese new years (I know, I know... the most popular night of the year..) We knew we wanted peking duck as one of our 'main courses' along with some other main entrees to share, and we were going to have some appetizers, dumplings to share, and maybe soups before hand. 4 people in our party have been there previously, and 4 os us had not. As soon as we sat down and the waiter came over we told him 'we are definitely going to want peking ducks'. He informed us the peking ducks take about an hour to an hour and a half- so I said "great- put us in for a whole duck and a half a duck". About 1 minute later (this is not an exaggeration) a runner came to our table and attempted to put down 1 peking duck- we said we were sorry- he must have had the wrong table- we just placed our order, and sent him away. At that point our waiter came over (with a severe attitude- NOT politely) and told us that if we didnt take that duck "who knows when" we would get served, as the kitchen is running behind and they had ducks ready and we should take them. we felt pressured to hurry our meal and take the peking ducks or "who knows" if we would have gotten a duck or when. A second later the duck was served to us, and then our other 1/2 duck was served- (ps. the platters of duck are TINY. and they dont carve and roll the wraps tableside? they put all the condiments on the table and we roll our own?). All 8 of us were done with our ($180 total) duck wraps in about 10 minutes. the waiter came back over and asked "what else can I get for you?" At that point, we were all hemming and hawing- should we get dumplings? soup? go back to apps? we were still very hungry but the whole meal felt backwards - and like we were rushed and pressured. Rudely- noone ever came over to apologize and the entree before app situation wasnt even acknowledged or smoothed over to us. I left there feeling like our waiter (an 'older' guy with long hair) is in the wrong industry. He didnt know how to handle the situation with the kitchen, us as unhappy guests, or the obvious situation- that our sunday night we were looking forward to and fairly pricey meal was turned upsidedown. the food was fine. but save yourself the disaapointment and go to Peking Duck House in NYC- they are a class act of a chinese restaurant!!
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