Popeyes Louisiana Kitchen 8221 Flatlands Ave Brooklyn, NY 11236 United States Brooklyn - Buy Reservations
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Popeyes Louisiana Kitchen 8221 Flatlands Ave Brooklyn, NY 11236 United States Brooklyn Reviews from The Last Year
This place has the worst customer service the manager
This place has the worst customer service the manager wouldn't let me add ranch in my order and they are rude
I placed a very expensive order online, while placing my
I placed a very expensive order online, while placing my order I searched the entire website trying to add simple "sweet heat sauce" cause what's the point in ordering so much food with no sauce to eat it with. I said fine let me proceed to place my order and then call the store directly to add it to my order. Instant regret! Whoever picked up the phone have absolutely no customer service, or consultative selling style, I understand that rules are rules and you can't just add "simple sauce" to my order because it's not on my "receipt", even tho I explained that the website didn't give me an option to add it, and instead of going back and forth with me, you could have just apologized for the inconvenience and offer it complimentary and let me know for future references that I would have to be in store to get sauce with my order. I even went as far as asking to speak to a manager and instead I got "BANGED" on. I even went as far as calling back "12 times" and no answer, just kept getting declined "on purpose" or ring with no answer, because I no longer wanted the food, I wanted to cancel the order, cause since we couldn't get the sauces or extra condiments to eat all that dry food, but they refused to pick up the phone, so my order still went through and was still delivered. When I received the order, it wasn't even correct, I ordered TWO MASH POTATOES which was on my "RECEIPT" but yet I only received one, I requested napkins and utensils and I didn't received any, no straws to drink our beverages no spoon or fork to eat the one mash potatoes that they sent, no napkins and still No sauce or ketchup to eat all this dry food with, the lady went back and forth with me that rules are rules and you can only add what's on the receipt to my order, yet I didn't get the extra mash that I "PAID"for. So we weren't able to eat the food, a total of $62 dollars went to waist. I'm a Manager my self in the food industry, and this is not how you run a business. This specific location is starting to Become very dilapidated!