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🤮 1/5 - No wonder ir was empty
By 👻 @jodi a, 07/24/2022 3:00 am
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I am writing today to express my extreme disappointment with my experience at the Harrah's Las Vegas location. I dined at this location on the last night of my Vegas holiday on July 7th this year. We were greeted by a nearly empty restaurant at the time of our reservation of 7:30. We were escorted to a table as far away from the front as possible; a small table for 2 way in the back in a corner. I asked the hostess for a different table as this one was barely part of the restaurant. She grunted and turned around to lead us somewhere else, which ended up being a separate dining room. On the way there I noticed MANY empty tables near the window. I asked if we could sit there. She yelled at me "10 $ each". We didn’t understand what she meant or why she was yelling so we asked her to repeat. And again she yelled "10$ each. You want to sit there it's 10$ each". we were completely shocked that she would speak to us in such a disrespectful way. Having been to MANY fine dining restaurants in Vegas and elsewhere, we know that this kind of behaviour is not acceptable. For that matter, it would not have been acceptable at McDonalds. My dining companion wanted to leave but I felt that looking for another steakhouse at the last minute would not be easy as there were lineups outside all the good places. Also, I have always enjoyed Ruth's Chris on the many other occasions I have dined there (other locations). So we decided to stay but asked to speak to a manager to express our concerns/disgust with the way we were being treated. He promptly came over to our table, listened to what we had to say and then very dismissingly said "I’m sorry to hear that". what a disappointment. But it was our last night in Vegas and we were determined to make it work so we decided to stay. A decision that we came to regret once the food came. I ordered the rib steal for over $70 - it tasted like something from Outback - mediocre at best. The brussel sprouts and potatoes were bland and tasteless. My sister ordered the lamb which was the only good part of the meal. Our bill came to over 200$ and was not worth a fraction of that. On the way out, we stopped by the check-in desk and asked the hostess for her card and the card of the manager who blew us off so that I could follow up with head-office to express my displeasure. She went to get a card, and didn't come back, but instead sent the same manager who wanted to know "what we wanted this time". He gave us his card – Brian Murzyn- director of food and beverage. With the competition of good restaurants in Vegas, they should be doing whatever they can to make sure the customer feels welcome and satisfied. The experience has turned me off Ruth's Chris entirely
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