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🤢 2/5 - SAHARA has anti-accessibility policies around mobility
By 👻 @Mindi F., 03/07/2024 3:00 am
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SAHARA has anti-accessibility policies around mobility scooters, unfortunately. When I saw that in the fine print after booking a room directly through SAHARA's website, I was discouraged. I went to the hotel desk before the rental mobility scooters arrived so I could ask for the supposed required permit from the manager. The hotel clerk I spoke to said, "It should be fine." When my travel companion needed to leave the scooter downstairs and pick it back up later, one day it was tolerated by bell services. The next day, the bell services person was unkind and embarrassed her for needing to again leave the scooter downstairs while we went about our day. When I provided feedback the following day to bell services colleagues, they defended his behavior and told me that the hotel president forbid them to deal with mobility scooters because they "didn't like it." Then one of them snidely said "Is this the problem child?" when my travel companion pulled up during the conversation. It was uncalled for and unprofessional. There is no room service and food delivery services must be met in the hotel lobby. It is inconvenient. Apparently there's a policy against sleeping or resting your eyes while seated in the small seating area near the bell services desk. A staff person told an older lady near me that she wasn't allowed to sleep there, despite her sitting up and not disturbing anyone else but him. Bizarre. They can waive a resort fee, but they don't tell you that unless you ask or overhear them do it for someone else. The WiFi, supposedly included in the resort fee, didn't work for me at all. It showed an error message each time I tried to connect. The elevators are difficult to use with mobility scooters. They are not timed for accessibility. Getting in and out of the hotel rooms with the scooters is also challenging and not accessible. The Marra double beds smoking room we were in was too bright in the mornings because the shade was not thoroughly covering the window. The Marra room bathrooms have slider doors that do not really close or fully cover the bathroom door. The Marra king bed nonsmoking room was nicer. The bed was more comfortable and there were long heavy curtains that kept the room dark. The housekeeping folks and Etc. store staff were very pleasant and helpful. The Magic Mike Live theater staff were professional, welcoming, and accommodating before and during the performance.
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