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🤮 1/5 - Cheated?
By 👻 @Piet P, 08/25/2022 3:00 am
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The ‘Science hotel’ in Szeged informs potential customers on its website and in the hotel on a billboard that it’s been classified as a four star hotel by the ‘Hotelstarsunion’. In addition there is written that the ‘Science hotel’ can display this label until june, 26th, 2022(picture upon request). So if any customer booked a room(and paid a price accordingly)in this hotel, after the 26th of june, 2022, convinced that he stays in a **** hotel, he was mislead. We do not like to use the word ‘cheated’, but if one takes into consideration what one pays and what one gets in this hotel, the word seems appropriate. Upon arrival the safe in our room was out of order, there was no manual and a member of the staff(‘what do you need a safe for, by the way’ said one member of the staff)was not able to repair it. We moved to anther room(smaller than the way we booked, according to my fiancée) that did not deserve the qualification either: a leakage at back of the toilet flooded the bathroom floor and this defect could not be repaired(it was the national holiday). We should not forget to mention that the hotel supplied us with frayed towels and one even had two holes(picture upon request). We stayed in this hotel 2 nights, august 19th and 20th and these days in the hotel were a great disappointment. To file a complaint, the duty manager connected us by phone to a manager higher in the line of command to discuss the problem. He apologized and could offer us a reduction for our next stay(as if we ever would go there again) and promised to give us a more detailed reaction. Up to now we have not heard of this manager….. Summary: think twice before you book this overrated hotel.The rooms are very small, the amenities poor. To end this review positive: the breakfast was good.
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