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🙂 4/5 - Stunning food experience in Midtown with disappointing service
By 👻 @EzPablo, 02/21/2022 3:00 am
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Major Food Group’s “The Grill” is one-of-a-kind. They do a phenomenal job to keep up with the history of the Four Seasons. Quick summary of my most recent experience:
The food is way above NYC average. To me The Grill serves the best steaks and other meats, such as ducklings, in the city. They are cooked to perfection, presented as one would expect. Prices are high, such as $90 for 20 oz. NY Strip Steak. Specialty meats, such as a Wagyu Ribeye, come in for $400 for some 40 oz.; side sides average at $17 ea and started around $30. The desserts were fine with a $15 Baked Alaska as the “star”. But for having a famous pastry chef on board, there was nothing special about the desserts/ pastries at all. Nothing.
At our visit, the staff did not meet what one would expect. Your main server is a “Captain”. Unfortunately, our captain Jason didn’t introduce himself with his name and was nothing more special than a server at Ruth’s Chris. The sommelier, who was supposed to support us with our wine selection from the gigantic list of fine wines, was unfortunately either not willing or capable of finding good accompanying wines for our three courses. Not to forget that our white wine glasses were more or less constantly filled-up. A place like The Grill should know that, unlike red wine, white wine is only poured into an empty glass because of the different temperatures of glass and bottle. Not to forget that the cork from the bottle was not presented at the table.
There’s plenty of other staff present as well doing a good job in providing fast and synchronous table service. Bringing salt and pepper grinders still took 5 minutes and two reminders. The supervisor of the restaurant service, or whatever his position title might be, was busy entertaining a table of models throughout the evening instead of monitoring his staff - at least in our opinion.
The noise level good with lovely 1950s music that was put together so well, one could think is was played live. At exactly 10pm the lights were dimmed and the music changed to much much louder lounge beats, which was both surprising and annoying.
Out final observation is about the bathrooms. There are only two for The Grill and neighboring The Pool. Two. It took forever to find a free bathroom since a black tie event in a private dining room had a very fun night with lots of their guests occupying these facilities for what felt like forever.
Overall it was a great evening, but we encountered a few unacceptable items in service that should not happen at a restaurant at this price level and own ambition.
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