The Ivy Kensington Brasserie London - Buy Reservations

We had an excellent lunch at Ivy Brasserie Kensington!. Good choices on set menu andgreat value. Very busy vibe but service was excellent throughout!

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I was taken out for lunch today for my birthday in this restaurant that I’ve never been to before. I’ve only been to the Ivy in Covent Garden and the Ivy Asia in St Paul’s; both being so much better than this. Initially the service taking the order was very good but when it came to getting the food it took a very long time for it to arrive when it did arrive the tender stem broccoli was ice cold the Bernaise sauce had a skin on it and the steak was cold too. The sourdough bread that was ordered by my friend as a starter to go with her bang bang chicken didn’t arrive until we questioned it and arrived with the main course. No one bothered to check up on us and see if we need any more drinks or anything else, they were too busy and I assume not enough staff. We initially thought that the length of time it took for the food to come was so that people drink more but we couldn’t even get hold of a member of staff to actually order the drinks. We didn’t bother with the desserts as didn’t want to wait an excessive period of time for them so ended up getting deserts elsewhere. I did tell the manager on the way out but what are you gonna do. He said thanks for telling him but not rushing back here. I am unsure if all Ivy restaurants are this bad but this experience has put me off wanting to find out. Birthday lunch ruined!

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Had a horrible experience there today for Mothers Day. Obnoxious two women on the front door. Was struggling to get my elderly parents in through the heavy front doors as the two young women stood there watching on, laughing and gossiping among themselves. They put our table in the corner where my elderly mother could not access at all. We were told to 'live with it as it busy due to mothers day'. Awful staff. It is clearly ageist - they do not want any elderly folks to go to dine there. It was clear they wanted us to move elsewhere. Horrible people.

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Came on a Sunday morning at 9 am for breakfast and although the place was only half full it took them more than 30 mins to serve us our drinks and take our orders. This continued during our entire visit, we had to ask them twice for another drink and it took them ages to come with our check.This is really unfortunate as it is a good location, right near the tube exit at Kensington High Street. In addition the ambiance is quite nice and most importantly, the food is good. I had the eggs royale and my friend had the full English, both were tasty.Maybe they had a bad day, if I am around I might give them another go but if the service is the same I would say it is a no-go for me.

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As with other reviewers we asked to be moved from the entrance as you get customers and staff constantly brushing past you which is irritating, noisy and cold.
We did get moved thankfully. We ordered set lunch comprising of Goats Cheese starter followed by Salmon. Here we see the results of extreme portion control! Goats cheese was less than 1cm thick with a few blobs of something and the bread looked like it was shaved off a loaf it was so thin. The small salmon fillet came with a few bits of some kind of vegetable but again very small amount. There were no carbs at all. A potato might have been nice but obviously way too expensive!
I came to this restaurant last summer and the difference is remarkable and not in a good way! I will not be back.
DO NOT book the set meal if you want to feel satisfied. It’s a complete rip-off!

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Visited for first time ever whilst in London with my daughter and had always wanted to visit one of the Ivy restauraunts.

We arrived 30 mins early and asked if we could just have a drink first but we were directed straight to our table. We prdered a coctail each which were delicious but my vodka based pear one was tiny..served in a small martini glass and waiter spilled some so it was literally just a few ounces of drink making it extremely expensive.

We asked to just have bread with our drinks and order main course later but waiter wanted to take our order so we impressed upon him that we did not want our meal yet however just 10 mins later it arrived!

The food was really lovely and well presented, the vintage style of the restaurant was charming but we felt our waiter who once he realised we were not spending a fortune totally lost interest and his behaviour bordered on rude.
The restaurant manager was extremely charming and polite, the hostesses also polite and pleasant. It was only our waiter who had clearly decided that we were not the kind of customers he wanted. After decling dessert we were totally ignored but the whole experience of ordering and eating took 45 mins max which was way too fast in this kind od establishment. Maybe if we had felt more welcome we would have stayed and purchased more drinks or a dessert. Lovely meal but overally experience no so much.

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Visited for lunch
Fabulous food I had shepherds pie and chocolate bombe
Loved it. The birthday profiterole was a lovely surprise
Will defo return

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Went for a light lunch before a hair appointment so was seated in the single person area at the bar. And, whilst bar staff had to make up drinks for the restaurant the bar not treated as an irritation.

All seven diners at the bar were pretty well ignored. As I was seated the barman stood DOING ABSOLUTELY NOTHING but I was obliged to gain his attention and ask to be served a drink while I looked at the menu. I had intended to have a lovely but all I was offered was Champaign [ which I was intending to have with my meal ]. So with him not being bothered to direct me to the actual drinks I just had to make do with a Vodka And Tonic because that is all I could think of on the hop. Then having ordered Chicken I was quite surprised to have been offered Squid [ which I dislike intensely ]. When my chicken arrived the barman standing idle and looking bored REFUSED TO EITHER ACKNOWLEDGE ME OR ENGAGE EYE CONTACT so I had no opportunity for a nice glass of Champaign with my lunch.
Then to my disgust another waited stood on the bar where all the drinks were placed in his outdoor shoes, hygiene out the window,and, he made NO effort to sanitise the area he had stood on, if I had seen him doing that before I would not have drunk ANYTHING at this establishment.

Moving to the food well if this did not come out of pre-cooked packs I would be very surprised, pubs that cook their own food in Kent and Sussex have much better offerings and I would liken the standard to being similar to well known chain eateries.

In short although the food was okay I had a Korean Glazed Chicken my local Gastro pub in Sussex that cooks everything fresh does a seriously scummier and far, far superior Korean Chicken.

So the best I can give for the food is a mediocre ' 2 ' the overall experience would be a MINUS FIVE if it was at all possible

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Very disappointing. Very buy at mid week lunch time but extremely noisy because of a tiled floor. Tables very close together and we were put on a table for two which was a row of tables for two with very little space in-between so we could hear each other conversations! Sat nest to a champagne bowl with 4 different bottles but without ice! No doubt just for show unlike the real "IVY"
Quality of food was questionable - asparagus plate had very few pieces, blackened fish was very dry, and rabbit and langoustine pie served in a soup plate had far too much sauce making the puff pastry soggy and difficult to eat. Only two types of fish choice unlike the real "IVY" and no Dover Sole!
This is typical milking of the original "Ivy" and rather poorly!
At the end waiters lost interest and difficult to get the bill as also experience by the couple directly next to us.

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We skipped our included hotel breakfast to come here as we had heard great things about this place but were a bit disappointed. We ordered tea and a smoothie, neither of which arrived - our food came before them. To be fair when we complained (nicely of course) it did turn up and we were not charged for the tea - in my opinion that is fair enough but it did mar the experience. I would go back and would recommend it as the food was good and it’s a lovely building with a great atmosphere.

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Visited for a surprise birthday meal with a friend.
Waiter was rude, impatient and did not have very good customer service skills.
Food was good but let down by the service.

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Spectacular service, wonderful ambiance and stellar food! I had the sea bass and got so into it I neglected a photo. It was worth going just on its own - perfectly cooked, on a bed of spinach and other veggies, a light oil... insanely good

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