We stayed at the Little Nell December 17-23. - The Little Nell Aspen - Trade Reservations
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🤮 1/5 - We stayed at the Little Nell December 17-23.
By 👻 @Binais B., 01/06/2022 3:00 am
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We picked this particular hotel because it has a Forbes 5-star rating and we had certain expectations for our stay considering the reviews, ratings, and lastly the price. It was a pure disappointment from day 1. Every day was a new disappointment but I'll pick a few callouts for this review. Covid safety - The number one thing is the Covid protocols that they seemed to completely ignore. There was no consistency, some of their staff was wearing masks, some didn't. I saw a maskless bartender at their restaurant cough while making a drink. As more guests kept arriving, things got a little bit better, I assume there were many complaints. Bar & Restaurant - Speaking of the bar and restaurants - we had lunch on our arrival. We waited over 90 minutes for our food. It took the server over 35 min to take our order. They apologized and blamed it on new seasonal staff due to Covid. I simply can't be forgiving considering their Forbes rating. We stayed at Stein Eriksen and other Forbes hotels during Covid and the service was exactly what you would expect from a place with this reputation. While eating we overheard another bartender literally complaining about her work conditions, about her managers and about her colleagues. It was very uncomfortable and unprofessional. The hotel staff said that the restaurant staff is new and had to be trained fresh. Yes, it was very obvious!Concierge - they always seemed stressed out and with their heads down in their computers. Every question we had they answered politely but they were bothered by it. I believe simply because they had a ton of emails that were waiting for them. They weren't present at all. Room service - every single breakfast order they would mess op somehow. They couldn't get it right with medium boiled eggs. It was either running or hard boiled. They blamed it on the altitude. We googled it for them and sent it to the chef. It was miserable and laughable.Noise - we were hoping to get some rest but there was turmoil, grinding, and all kind of noises outside our window around 5am. I have no clue what they were doing. I kept calling the front desk to report the disturbance. Free transportation- They offer free transportation to the local mountains, they charge to the Snowmass. Our pickup at the Buttermilk was 30 min late one day. Not even an apology, and we booked it in advance. To be honest this list can go on and on forever, but in short, we'll never be back. It's all hype and no results. The only ok thing is the ski concierge but to be honest every mountain hotel has a similar concept so nothing special about it. Very disappointing. We really wanted to like The Little Nell.
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