I was gaslit by a staff member - The Rooftop at The Wayfarer Downtown LA Los Angeles - Trade Reservations
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🤮 1/5 - I was gaslit by a staff member
By 👻 @Alex, 04/09/2022 3:00 am
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On my first night in this hotel, I was woken up at around 7 in the morning by two women having an extremely loud conversation in the room next to mine – even though I always sleep with earplugs on. I called the front desk and told them that two guests were being loud and that I couldn’t sleep because of it. The woman who answered my call said she’d send someone to tell them to keep it down. Nothing changed so I called back a while later and she said that the man she sent told her that he couldn’t hear anything unless he put his ear up to the door. I said that was insane because I could clearly hear the conversation from my bed and even more so when I slightly opened the door; there is just no way that anyone walking in the hallway wouldn’t have heard it. She remained quiet and I added “do you want me to take a video in the hallway?” just to prove that I was not lying and that what she said didn’t make any sense. I really don’t appreciate being gaslit by the hotel I’m staying in; I paid good money to be here and this employee is literally telling me that what I know to be true is somehow not. Their job should be to make sure I’m having a comfortable stay, not to deny reality! Anyway, she said she didn’t want me to take a video and told me that she’d go up herself along with the man she sent originally. A few minutes later, I heard knocking on a door, and the guests did lower their voices after that. I was able to go back to sleep until my phone rang a few minutes later. It was this same woman from the hotel telling me she told them to keep it down but that they weren’t fighting, they were just having a normal conversation. Ok? First of all, I never said they were fighting, I said they were being loud. Second, what does it matter if they were fighting or not? You can have a loud conversation or an argument at a reasonable volume, the point is that they should not be speaking so loudly. Third, they had already been told to lower their voices AND THEY DID, which enabled me to go back to sleep – so why are you waking me up with a phone call? I just saw this as more gaslighting, another opportunity to tell me that what she believed to be my version of the events wasn’t true – even though I clearly said “two guests are being loud” and never “two guests are fighting.” Needless to say, I will not be staying here again! I will say this, though: Milenia from the front desk was very friendly and helpful. I don’t remember the name of the employee that handled my call that day, but I interacted with Milenia when I checked in and when I checked out, and she was great. Edit: It has now been a week since I was there and I have not gotten my deposit back. This place truly cannot be any worse.
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