Too many subpar (important) details - The Rooftop at The Wayfarer Downtown LA Los Angeles - Trade Reservations
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🤢 2/5 - Too many subpar (important) details
By 👻 @paulV7906UT, 01/16/2023 3:00 am
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My wife and I were informed when we checked in that we were charged a $25 amenity fee and that since there were no amenities we would be given a $20 credit that we could use in their bar and/or restaurant. Hmmm! We did not plan to use either and fortunately I had the intestinal fortitude to ask that they simply remove the fee and they did. At 11pm the night of our one night stay we wanted to shower before going to bed. The water was less than lukewarm so I notified the front desk and though he promised to get back to me within 15 minutes with some kind of update he didn't so we went to bed hoping the water temperature would be adequate for a shower in the morning. It wasn't. Also that night we had to request drinking cups and an extra bath towel .. the room only had one towel and no cups. The empowered person at the front desk was kind enough to remove the $25 destination charge ... he looked for more charges to remove but the only charge left on our bill was the room charge and I guess discounting that was just not possible. The room was small but that was ok ... we were there to only sleep. But the decor is very industrial with a lot of exposed concrete and uncovered light bulbs with clear glass and glowing filaments ... not warm and cozy. Yes, it was clean. No dresser or luggage stand. One 2 square foot table, chest height next to the bed. Very nice shower but useless without adequately heated water. Pleasant and responsive staff. Window shades are light-blocking and do that extremely well.
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