Unbelievable how we were treated yesterday. - Tom's Urban - Las Vegas - Buy Reservations
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🤢 2/5 - Unbelievable how we were treated yesterday.
By 👻 @Steve G., 03/22/2023 3:00 am
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Took 6 people in to watch a hockey game. Very friendly hostess took us over to an empty section where they put the game on a couple TV's. Lots of drinks and food were ordered and our waitress was awesome!However about 30 minutes in our hockey game was switched over to baseball. The restaurant was pretty empty at the time so no one was there to want it changed and besides there are over 100 TV's around there so why our TV's? I got up to ask the manager to change it back and he kind of rudely said "I'm working for n it" as another manager kind of gave me a dirty look. 45 minutes in our waitress informs us that they have a big party coming at 6:00 who reserved the entire area we were sitting in and that she would have to relocate us. This was right before the food came so the table and an hour and 15 minutes before this big party was set to arrive. She can back 5-10 minutes later right after food was served and asked if we were ready to relocate. I kindly asked if people could finish their meals first and she gave us 10 minutes. Less than ten minutes later she comes back(again she is very sweet and only telling us what she was told to do) but says okay guys I need you to follow me. So everyone is picking up their meals and drinks to be relocated out to the casino where they at least had our hockey game on two TV's. Well most of the time anyway as they inadvertently changed the game to a different game twice. I guess I don't understand how you don't communicate to your staff that there is a gigantic party coming in and to not sit people in this particular section. But hey they gave us a punch bowl of drinks for our table to say sorry and tried to add items to the check that were never ordered I guess to make up for it? All in all find somewhere else to watch your sports in Vegas. Two stars because of the friendly waitress and nothing else
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