A hôtel that knows how to treat guest - Trump International Hotel & Tower New York - Trade Reservations
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😍 5/5 - A hôtel that knows how to treat guest
By 👻 @Blondie7516, 03/17/2023 3:00 am
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We stayed at this hotel approximately 5 years ago and had, at that time already, a very positive experience. We were traveling to NYC for a few days and had booked at the Ritz Carlton Central Park. We were so disappointed about how this hotel treats its customers that we decided to leave after 2 days of too much noise and disrespectful behavior of the staff. While checking out of this hotel, we directly thought about the Trump hotel and I called them, explaining my emergency. The person I spoke with was really sympathetic and found a last minute solution for us. The main strength of this hotel is the staff. They are all happy to help you, extremely sympathetic, and really care about their guest. We can really see that they are happy to be there for you, no matter your need. We would like to say a special thanks to James (doorman), Jesus (guest relations), and the young lady at the front desk, who was so excited that our futur baby would be a Leo. They made our experience at the hotel even better. Upon arrival, we were greeted with some macarons, chocolate and champagne in the room. Even though we just booked the room 5minutes earlier, the staff made everything possible for us to have an accommodation available directly. We stayed in a suite on the 15th floor (room 1502). We had a wonderful view over Central Park. The room is really quiet. You can rest without any problem. Lots of closets for our 7 luggages and winter stuff. The bed was really comfortable. Most of the time, when I sleep in a hotel, I need to get another pillow or an additional featherbed. But here, everything was perfect. In addition to a separate living room and dining area, there is also a full kitchen. You could easily cook something in the case you would stay for a longer period. My husband mentioned that I was pregnant. When we came back from our day walking around NYC, the staff had prepared a surprise for us: a teddy bear, a Trump signed baby clothe, toys, and other items were placed in the room. This was a very kind attention. A palace would not have done better on that point. Trump Central Park is definitely one of the best alternative in town!
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