I am writing this review because of the way I was treated - Vintner Grill Las Vegas - Buy Reservations
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🤮 1/5 - I am writing this review because of the way I was treated
By 👻 @Flor S., 08/06/2022 3:00 am
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I am writing this review because of the way I was treated at this restaurant. I was discriminated against having my service dog at the restaurant. Maybe I was targeted because I am a "pretty girl" dressed nicely and looked like I had nothing wrong with me. I retired from the Air Force with a 100% disability surviving five deployments. Vintner Grill was one of my favorite restaurants before having a confrontation with manager Thomas Bachner. I walked into the restaurant with my dog in a bag and immediately, as expected, the hostess asked if I had a service dog. I said yes. She did not ask if it was required for a disability, but she did ask for documentation (which is NOT necessary or required by the ADA). I showed a "certification" anyway. I do this because it's much easier than arguing with every restaurant that DOES NOT KNOW the rules. I don't blame her, I blame management for NOT KNOWING and NOT TEACHING their staff the laws on service animals. She did not ask me the second question which they can ask, "what work or task has the animal been trained to perform?" She then let me proceed to the table where my friend was sitting.As soon as I sat down, General Manager Thomas Bachner, immediately walks up to me and tells me that they don't allow pets in the restaurant. I said, "she's a service dog." He insisted that, per Nevada Health Department, dogs were not allowed inside the restaurant. I began to say, the ADA overrides the Nevada Health Department. He was very rude and told me I could take it up with his lawyer. I asked him for his name. He rudely said, "you have two minutes to leave!!!" He then walked away without giving me his name. My friend looked at me and asked me what I wanted to do. We made this reservation for my long overdue birthday. I told her I would bring my dog home and come back despite how uncomfortable Thomas Bachner made me feel. He came back right away and handed me his card. He then proceeded to pull out the table so I can leave! WOW! I stood up and told my friend I would come back. I brought my dog back home and printed some information for Thomas Bachner about Southern Nevada Health Department and information from the ADA. I highlighted parts about the difference between pets and service dogs. I returned to the restaurant and had a couple of drinks to calm down. Thomas Bachner did not look at me at all when I came back. I really like the food there but wish the circumstances were better. Before I left, I left the papers on the front desk addressed to Thomas for his reading pleasure.I am writing this to make people aware of the discrimination that people with disabilities receive, even in places like this. I've never had a problem taking my service dog to any upscale restaurants. Maybe it is because it doesn't look like I fit the picture of a disabled person. Apparently, the General Manager is a stranger to the rules of service dogs and needs to have training himself.
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