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🤮 1/5 - We have enjoyed dining at the Vintner Grill dozens and
By 👻 @J M., 03/21/2023 3:00 am
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We have enjoyed dining at the Vintner Grill dozens and dozens of times over the last 8 years and have always been highly satisfied with the food, service, servers and atmosphere, however, tonight we experienced an highly upsetting and unexpected dining nightmare orchestrated by of all people, the Vintner Grill Manager Tom. Our dinner reservation was at 5:30 for 3 guest, after my wife and I were seated, we made it clear to the server that our 3rd guest which was our daughter, was running late, the waiter said no problem and took out order for drinks. Approximately 30 mins later, the Vintner Grill Manager Tom approached us and said we have a limited amount of time to serve you as we have other diners waiting to dine, I said to him, are you asking us to order and get out asap, he said no, just want you to be aware. So, we flagged down our waiter quickly and order a cheese selection appetizer, shortly after our appetizer order, I flagged the waiter to come over while Tom was hovering in the background and said we best order our main meal as we need to rush through this dinner now apparently, Tom immediately came over and pulled our table away and kicked my wife and I out of the restaurant and he was "clearly set to make a point to embarrass us" so unprofessional, unnecessary was this amateur management drama show, we loved this restaurant and it's food and staff up until this unfortunate incident. Suggestion, maybe call it a day Tom, customer service is clearly not part of you're character no matter how many Vegas Restaurant's you have worked for.
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