I've been a repeat customer at Wally's for years and have - Wally's Santa Monica - Buy Reservations
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🤮 1/5 - I've been a repeat customer at Wally's for years and have
By 👻 @Marie B., 04/03/2022 3:00 am
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I've been a repeat customer at Wally's for years and have always enjoyed the food, atmosphere and the staff. Friday mid afternoon, I had the very unfortunate experience of being thrown out with family and friends. We came to this restaurant to have an enjoyable dinner but instead experienced slow service and inedible food. We had soggy burgers, over oily fries, ordered appetizers and didn't have any plates to eat them with. Then, we simply asked to speak with the new manager Mr. Fabrizio, we were friendly and introduced ourselves as we are Wally's regulars. We explained to him what was going on and he disregarded everything we said. He wanted to comp our meals, which is not what we wanted. The issue is the service and the quality of the food. He took it personal and it was not, we simply just wanted to have a great dinner at the restaurant that we've always loved. Mr. Fabrizio was nothing but rude, unprofessional and did not apologize and believes that comping meals will solve every problem. I was truly saddened by how terrible this experience was and I will not be returning due to the lack of professionalism and care for their customers.
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