Hello, My fiancé and I were supposed to get married at - Gurney's Montauk Resort & Seawater Spa - Trade Reservations
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🤮 1/5 - Hello, My fiancé and I were supposed to get married at
By 👻 @Dave S., 10/17/2022 3:00 am
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Hello, My fiancé and I were supposed to get married at Gurneys in 2020 but due to covid it obviously didn't happen we had to postpone it for 2 years waiting for the world. Having spent 4 years planning you would figure the venue would be equipped to handle such an event. We arrived and the disaster began. 1. Venue did not have anything specific for us upon welcoming to the venue. You spend 10- 100's of thousands of dollars on a venue and plan everything around it and not even a card or note or bottle of champagne for our special weekend. 2. Venue placed us in a unrenovated portion of the property with active water running down hallway and rust throughout the venue. Our door didn't close to our room and was partially open most of the time.3. Staff were ill equipped to handle items on their menu. My guests wanted to buy cigars and sit on patio. No staff knew anything about it or could find it after 40 min of waiting they asked if I wanted to go into the back to find a cigar I wanted instead. 4. We had an open tab and 50 guests on the back patio. We had to beg wait staff on a Friday night to give us attention to spend money. 5. Our rehearsal dinner had raw Hamburgers. Not medium rare or rare. Raw. I advised the wait staff of the issue they pretended to not hear me nor speak English. No leadership6. Room rates for our guests were not locked at price and we had to speak to the venue on its behalf several times to correct them. No leadership or consistent experience7. Our guest couldn't get anyone to answer the phone to book the room with the room rates. And we had to facilitate on their behalf. No leadership8. The wedding itself the floor gave way on our 85-year-old grandmother fell through the floor and had to the hospital. She had 5 staples put in her leg from the falling through the floor and missed the end of our wedding along with other damages. No leadership was onsite at the time of the event, nor could we get a hold of anyone. The venue did not reach out to me, or anyone post event and I had to demand to speak to the GM 5 days after the incident. He advised it would be handled. Then when it came time to handle, I was told not to contact him anymore and deal with insurance. Once I went down that route, I was advised they don't have insurance to cover disruption of an event. 9. The afterparty said would feed 150 people I had to request to bring more food out with only 60-70 people present. Nobody could help nobody to talk to. Nobody to resolve. You may ask why not talk to the venue. I spoke to everyone at the venue in the last few weeks following all of this issue and the biggest being an 85 yr old grandmother falling through a floor. This venue is poorly run, managed, maintained and quite possibly the most unprofessional response I have ever seen to a disaster wedding that could have been resolved by any customer service initiative. Instead, I am left with advising everyone else. Hold your wedding elsewhere demand they prove event insurance prior to holding the wedding there. I have never been more insulted by a venues incompetence on delivering the basic necessities of an event than in this trip. Buyer beware.
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