Not what I expected. - Gurney's Montauk Resort & Seawater Spa - Trade Reservations
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- Any Room Type
- Any Standard Room
- Standard Ocean View King. Partial Ocean View Terrace. Newly
- One Bedroom Residence Ocean View 1181 Sq Ft (Full Kitchen Terrace)
- Two Bedroom Residence Has Ocean Views 1305 Sq Ft (Full Kitchen)
- Our 2 Bed Plus Den Residence Is A Private Custom Designed
- Ocean View Three Bedroom Cottage. Ocean View Fireplace. Full
- Any Suite
- Our Superior Jr Suite Has A Partial Ocean View. Superior Ocean
- Deluxe Ocean View Junior Suite Bi (Level Private Terrace Ocean)
- Standard Ocean View One Bedroom Suite. Partial Ocean View King
- Superior Ocean View One Bedroom Suite. Ocean View. King Bed.
- Superior Ocean View 2 Bedroom Suite Views Of Our Private White
- Deluxe Oceanfront 1 Bedrm Suite. King Bed. Two Terraces. Queen
- Deluxe Oceanfront Two Bedroom Suite. Steps From The Beach. Two
- Deluxe Oceanfront 1 Bedrm Suite. King Bed. Queen Sofa Bed Views
- Any Deluxe Room
- Deluxe Ocean View King. Ocean View. Private Terrace. Newly
- Deluxe Ocean Front King. Closest Rooms To The Beach. Floor (To)
- Deluxe Ocean Front 2 Queens. Closest Rooms To The Beach. Floor ()
- Dlx One Bedroom Oceanfront Cottage. Fireplace. Kitchen. Private
- Dlx 2 Bdrm Ocean Front Cottage.ocean Front Fireplace.private
- Deluxe Oceanfront 3 Bedroom Cottage.
- Any Superior Room
- Superior Ocean View King. Ocean View. Private Terrace. Queen
- Any Family Room
- Std Ocean View Jr Suite Bi (Level Living Space King Bed And A)
Montauk's Best Hotels that are most frequently booked by customers of Gurney's Montauk Resort & Seawater Spa
Ranked #18 in Montauk's Best Hotels.
🤢 2/5 - Not what I expected.
By 👻 @Ben W., 02/19/2024 3:00 am
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My wife hyped this place and we came with our son for a nice quick trip. We had requested an early check in on Monday and were told no problem. When I went to check in they said that my wife made the reservation and since I wasn't named on it I couldn't check us in or even start the process. I was told it was a security risk, to my face. Valet said I couldn't self park in a mostly empty lot, and when they found me to tell me about an hour after we had arrived, they parked my car for me. When I went to retrieve it, and handed them the ticket, they told me to just walk to it down the parking lot. It's 30 degrees out. And isn't this valet? Finding our room, even with the map, was difficult and freezing. And with a very heavy bag it was both strenuous and dangerous. It smells like dead animals in several places outside. The hotel isn't nearly as nice as the prices would indicate. But the views are gorgeous. Ordered room service. Hotel didn't have a menu and didn't know the website. Ordered two cheeseburgers. They arrived without cheese. Sent it back and they clearly just sent the same burgers back with cheese, now 40 minutes cold. Sent it back said to make new ones. Waited another 30 minutes to receive THE SAME food again, now almost an hour old, this time with the order totally wrong again. This is an absolute disgrace for a 5 star hotel. Can't even serve a hot burger or get tha order right. And two burgers costs $80! Upon checkout the next morning, the front desk handed us a bill which included TWO lunches we didn't have. When I said that we didn't have any lunch on site, they said they had to check. I said no, you don't need to, we really didn't and please take off the charges. Nope. They proceeded to open up an envelope full of bills from the day, and one by one go through finding the charges, trying to prove us wrong. I said, "she doesn't believe us," and the girl said "I do believe you, but I have to check to see if you aren't lying." She made us wait ten minutes only to prove that they were in fact attempting to charge us $150 for meals we didn't have. And made us wait as if we were liars. Do not come here. It is a 2 star experience AT BEST. Staff didn't care that we were on a site visit for an ENTIRE HOTEL BUYOUT. We were just low tier guests.
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