Over-Served, Over-Seasoned, Over-Priced, Under-Delivered - Murano London - Buy Reservations
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🤢 2/5 - Over-Served, Over-Seasoned, Over-Priced, Under-Delivered
By 👻 @Big Yellow, 06/11/2022 3:00 am
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It pains me to write this since I have genuine admiration for Angela Hartnett. I am afraid my experience was poor after a visit for my wife's birthday. The meal was overly rushed, we were on the first sitting at 7pm but the pace of the meal was ridiculous, which given the restaurant was half-full seemed a little unnecessary. A fantastic mix of bread, olive oil and ham was presented to us after the amuse-bouche was taken away. I wasn't even half way through a slice of lovely sourdough when our starters were presented. We asked the sommelier (who was very good) to pair wine with each course but the courses were going at such a speed - you couldn't drink fast enough. My burrata starter was overwhelming, far too much cheese to deal with. Everything had too much salt. The halibut was over-cooked to the point it might as well have been mashed and that was an additional £10, the asparagus with the dish was a joke, one and of it shredded could be used to floss your teeth, if you could actually get a knife through it. These were all things we could live with then the lamb (another £10 premium) came out, which literally would have needed a macerator to break it down, it was ridiculously chewy and ridiculously bitter. I rejected the dish and to their credit the 'chef' acknowledged the poor quality of lamb and offered me the Jacob's ladder as an alternative. I appreciated their offer but since my wife had nearly finished her meat course and I was losing faith I politely declined putting it down to just a bad dish on a bad day, these things happen. 5 mins later despite me declining the dish and my wife finishing her meat course, I was delivered Jacobs Ladder. When I said 'thank you, but I did say I didn't want it', they had said that regardless of that conversation they thought I should have it as a replacement (and in fairness on-the-house). It was the last straw for myself and my wife, I said it wasn't necessary and I didn't want the dish but it appeared that my opinion didn't matter. We left, £311 lighter, just over an hour into the experience (three courses, 1 amuse-bouche and 1 serving of bread in just over an hour) and bitterly disappointed. Over served, over seasoned, overly fast and very well below Michelin star quality. If I wanted fast food I would go to a chain restaurant, probably ingest less salt and have it cooked on-point - it just wouldn't be matched with great wine which the fine sommelier did, it was a shame we had to gulp it down rather than savour it. I appreciated their attempt to rectify a problem that was known to them, but if I say I don't want something - surely it is simple. Very sad day, and definitely the worst premium restaurant experience of my life, certainly not worth any Michelin star.
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