A disappointing experience from the very start on arriving at this restaurant - Picasso Las Vegas - Buy Reservations
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😒 3/5 - A disappointing experience from the very start on arriving at this restaurant
By 👻 @KiwiBruce2018, 11/29/2023 3:00 am
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This was disappointing right from the start. The online booking said to include a photo so you would be recognised and GREETED by staff when you arrived. Did NOT happen and instead the person on the front desk went to great lengths to remind me of the minimum spend required instead - in front of my wife whose birthday it was !! Totally and utterly crass Picasso staff - you need to go back to and repeat guest servicing course 101 !! We met and indeed greatly exceeded the stated dress code ! The service by some staff was excellent and from others we were obviously an interruption to their day. Given the cost and required payment - in advance - to get guaranteed patio seating have to say my expectations were nowhere near met and the declared super service and attention stated on their website was not achieved either. By way of example when our mains were served my wife's was placed in front of me and vica versa - again NOT what you would expect at a fine dining restaurant. That said the food itself was very good.
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