Let me start by saying I think the food at Pizetta is - Pizzetta 211 San Francisco - Buy Reservations
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😒 3/5 - Let me start by saying I think the food at Pizetta is
By 👻 @Mischa H., 03/16/2024 3:00 am
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Let me start by saying I think the food at Pizetta is amazing. The seasonal salads always impress as do the weekly and every day pizza selections. Now to the not so great. In repeated visits the staff gives a way less friendly attitude. If you walk up and wait at their outdoor podium you may very well be told to stand on the other side of the tree to be helped. If you want to order take out, fidget getting the seasonal salad. I was flat out told that they do not like doing to go orders and they think it takes away from the experience. So pizza only. Ok if you don't want to do to go, don't do it but I really don't need a lecture. And not to sound harsh but that seems to be their general mode of communication. Last evening we walked over to have dinner, there was wait so I waited at the podium until someone came out. I was the only one waiting there. I was immediately told to stand and wait on the other side. Ok so I wait and how long is the wait for a table of two I ask. The reply is 20. 20 minutes? No twenty people. That really doesn't help someone know the wait. So we decided to go up the street get a couple of drinks and stop back a bit later to order a couple of to go pizzas. When we returned and waited at the correct spot the man who came out told us they were sold out on to go pizzas did we want a table. I asked if there were still pizza available for dine in and got another lecture...NO we count the dough, we have a certain and some saved for staff dinner and he went on and on... anyhow his confusing answer at first is the only reason I asked about dine in... I actually went and dined inside a few weeks ago on a Saturday evening. It was fairly slow there and I got a table inside. Service was perfunctory, but I got to hear staff complaining about having to serve a table of French people that had just arrived. Again the whole vibe is we are special, we don't really like the customer and you should feel blessed being allowed to eat out food. As I say the food is really great. the venue itself is really nice. But it really seems that the attitude of staff either comes from the top down or the owner and managers are oblivious... I really wish they could just be a little nicer cuz I do love the food and the environment, it's just not worth it to me to have the attitude
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