Sellers FAQ
Q&A around Selling and Making Money on AppointmentTrader
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310 Questions
237 Answers |
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Prepaid Reservations |
Hey @EmpiricalStomach63, thank you for the question! I answered another question regarding prepaid resis here: https://appointmenttrader.com/sellers/discussions/sellersfaq-178-exploretock-reservation#Community TLDR: AT will add a category for prepaid reservations which will let you set the value of what you have prepaid which will then create a 'bid premium' + equity value of your reservation. At the moment it is all-in. You can upload the reservation and set the asking price in a way that will satisfy your entire expense. Hope this helps!
When & How Do I get paid? |
In most cases your money will be available instantly in your AppointmentTrader account. Press the Button 'Show Card Number' and you'll see a credit card number in your name which you can use instantly to access your earnings.
How do I upload a reservation
How do I upload a reservation
Give the best answerRAOULS- NOT OPEN?
Is there a specific reason you are not able to sell Raoul's?
Give the best answerHow long will it take to review new sells?
Does anybody know ?
Give the best answerhow to cash out if dont have US visa card?
how to cash out if dont have US visa card?
Give the best answer1099 Tax Document
Where do I find my 1099 Tax Document? I can find the notification when it became available but I do not see any access to the document itself. It says it was mailed but it's been well over a month now and I still have not received it.
Give the best answerWhere is my deposit account
I sold a reservation
Where do I see my deposit account
Atomix is open on 2/19? why do youList it as closed?
Hi, your calendar shows Atomix is closed on 2/19. I have a reservation from their website that I would like to sell. How do I do that?
Give the best answerWhat are my chances?
New here, any chance I get a reservation? Thanks in advance.
Give the best answerNo-show fees
Hello, I'm kind of new here and I've been charged a no show fee by restaurant for a reservation that I didn't sell. Is there a way I can request a refund in here? I read somewhere there was but I'm not sure since it seems pretty strange to me actually
Give the best answerHow do I update my address on the AT website?
I received a notification from AT that it will be sending my tax forms to an old address and can't figure out how to update it.
Give the best answerHow can I sell listings most effectively
what strategies do you use?
Give the best answerNotification settings
How do I turn off notifications
Give the best answerSee requesta
How do I see what requests have been made by buyers? I am using the ap
Give the best answerPayouts
Is there a level where there isn't a limit to the amount you can cashout per day or per week?
Give the best answerResy started using CATPCHA a lot or is it just me?
For about 3 weeks, Iβve been noticing more CATPCHA coming up in my resy than before. That thing where you prove youβre not a bot by selecting several pictures of what your told.
Itβs not for all reservations. But just some, like 4charles and Don Angie and etc.
Is this happening to just me or everyone? Itβs so annoying because Iβm bad at the picture thing :/
What metrics impact your seller rating?
For example - is refund rate the % of times you sold a listing and had to refund it? Does it include bids you were unable to fill?
Give the best answerRepeat charges
Long-time user without any issues until today. AT charged my card 11 times for the same reservation but the reservation hasn't posted to my account. Seems to be a glitch during the payment process. Anyone else experiencing?
Give the best answerListings in Review
I have a few listings that have been under review for over 24 hours, 1 or 2 from 2 days ago. These resy's are for the next couple of days, can someone please look into this?
Give the best answerHow should I know what restaurants to book and how many to book in order to sell the most? one of each restaurant? x 10 per day?
are there strategies anyone else uses?
Give the best answerHow can I find a buyerβs bid via community?
There is a bid that I would like to contact a buyer to see if they are open to a different time slot. I couldnβt find their bid notification via the community page. Is there another way to reach out to them via the community?
Give the best answerIts been days since my last approved listing
Its been days since my last approved listing, can my listing be approved please?
Give the best answerAccount Limits & Recovery
Good Afternoon Everyone Selling on AT!
TL;DR:
If you received the warning medal and canβt list anymore: Please navigate to https://appointmenttrader.com/modules/community/team.php?allmedals and tap on the magnifying glass icon next to the recovery medal to request it, so you can list and payout again while reducing your refund rate, in exchange for an additional 10% penalty fee while holding the refund medal.
If you have a refund rate of under 7% please type on my wall (@ColorfulRod45) so I can hook you up with the City Area Administrator Medal which will allow you to sponsor people who have a high refund rate and put them on the right path.
You get two new sponsorships for every one sponsoree you lead back to under 10% refund rate.
Roughly 5% go to the sponsor and 5% go to AT to cover all the chargeback fees the many refunds have triggered.
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As many of you have noticed and shared in the community and chats, we released a large update this weekend.
Some sellers are very happy about this update and others are not – the one’s that are happy about it are the sellers who have a low refund rate and high sales volume – the reason for them being happy, is that they now sell more because their listings get ranked higher, can pay out thousands of dollars per day, pay less interest have higher credit limits and last and absolutely not least can _self-review_ listings (which also works in the API) and dramatically increases turn around time, especially when filling bids.
The sellers that were less happy are sellers with a refund rate in excess of 10% across the past 200 sales they made, as those sellers have received a penalty medal which restricts their ability to upload new listings and reduces their importance points which ranks their listings lower on the sales page than the sellers who have a better track record.
Since the release, the most common sentence from the latter group I have read is that ‘it is not fair to sellers’. I truly believe these sellers are unfair to customers and to their fellow sellers as it discredits AppointmentTrader as a whole.
There is a reason why I am typing this message in the tone I selected.
Imagine you are hungry –
A hard day of filling bids has passed and you are popping open uber eats, to get a nice pasta.
You get a confirmation message, open up your favorite movie and are really excited for that spaghetti to hit your couch in a few minutes and you to share the relaxation you invite a friend over to have the delicious pasta with them.
20 minutes in, everything looks great, the order is still placed and your friend arrives –
but then: the driver just cancels on you, and every other desirable pasta place is closed.
You sit there hungry, hungry and sad with your sad friend.
Well – I guess it can happen. But then you use uber eats again, and like clockwork every fourth or fifth time the same thing happens.
How many people do you think would continue to use this service?
If you translate this use-case to our service, it’s even worse. People are hosting business dinners and dates. If they get a cancellation the day before their dinner its terrible as they invited everyone already – if they get turned away at the door it is an absolute nightmare.
I want to showcase this customer: @PersonableLeaf11 at the time of writing the customer has bought 346 listings, and out of those 346 listings he had to either request a refund or received a refund 17% (!) of the time.
If we look at users like this: @PerceptiveWash44, @MaternalRecord73, @EnticingBaby13 or @ChattyPeace47 (and many more, as you can see in the medal list for yourself) we can see that users can move a large number of listings while maintaining a very low refund rate in the low single digits.
If we now look at the average refund rate of @PersonableLeaf11 and see that across 340 listings a 17% refund rate was accumulated it is likely due to the fact that @PersonableLeaf11 purchased a few listings from great sellers like mentioned above and accidentally purchased listings from sellers like these: @DecadentRoof69, @CuddlyRice61 , @CharismaticSkin17 or @ComfortingStone53.
I am surprised that we do have a few customers in the hundreds of listings range taking this high refund rate in to account.
If customers like @PersonableLeaf11 had a refund rate of 5% we would likely have hundreds of these people β which of course benefits you β the seller on AppointmentTrader.
Of course you’ll have a customer here and there who maliciously requests a refund or just doesn’t want to go anymore – that’s find and that’s normal that’s why we allow up to 10% refund rate for the lower seller medals that already offer great perks.
I spoke to both types of sellers to try and find a reason for the large discrepancy between the sellers.
Here is what I learned:
Sellers with a low refund rate care about every single listing they sell and fight for it.
If something goes wrong on their end they don’t just go ahead and cancel the listing and leave the customer with a credit and no reservation – they call the venue and try everything possible to get the customer in the seat after all.
To sum this up – I love this platform. I put every night and day in it.
It’s all I do, it’s what I dream of every night and talk about all day every day.
It was always my dream to make ‘Availability. Anytime. Anywhere.’ A possibility.
We are up against venues who don’t see that customers that are willing to pay a few dollars for a seat, rather than staying up until midnight and waiting for 30 days to go to a place, are the better customers.
And after looking at our demographics I learned that we are indeed _not_ serving predominantly rich people.
No it’s the young professional that want’s impress their boss or the college kid who’s going on a date – are there rich people on AppointmentTrader?
Sure – but most rich people know a guy who knows a guy and they purchase (sometime prepay, hint hint) thousand dollar dinners, I don't believe in that.
We are making it possible for anyone to go anywhere at any time for a few bucks – this is our mission and I want to do everything to make this a possibility.
So, please: If your refund rate got a bit out of hand, go to your profile, select show all medals and tap the magnifying glass icon to find a person to sponsor you the recovery medal so you can get back to business.
If you have a refund rate of under 7% please type on my wall (@ColorfulRod45) so I can hook you up with the City Area Administrator Medal which will allow you to sponsor people who have a high refund rate and put them on the right path.
You get two new sponsorships for every one sponsoree you lead back to under 10% refund rate.
There is a 10% penalty on all sales – roughly 5% go to your sponsor and 5% go to AT to cover all the chargeback fees the many refunds have triggered.
If we collectively get our refund rates to under 7% we will see unbelievable growth through customers who are coming back.
I love you guys – thank you for having built this wonderful platform with me – let’s take this thing to the next level.
What is the best way to reduce your refund rate?
Any best practices you are using to minimize your refund rate? What are you doing to ensure your Resy doesnβt get cancelled after it is sold?
Give the best answerI never received my deposit into my bank account
I have been waiting since November 16th for the deposit to go through and nothing. Iβve contacted support but havenβt heard back. What should I do?
Give the best answerLooking for concierges / People who have connections to restaurants.
Hey Everyone!
If anyone on AT is a concierge / works at a restaurant / has connections to a restaurant and are interested in holding bids please follow these instructions
1. Click on my username @GloriousSeed75 above this post
2. Click on Request Medal Sponsorship from @GloriousSeed75
3. Where it says "Please select a medal category"
- Find the medal you desire either Concierge Medal or Key Holder
- Concierge medal if you are a concierge
- Key Holder medal if you work at a restaurant / have a good connection
4. Click on "I am sure that I want to Request Sponsorship for This Medal"
5. Once you tick the box click on Request Sponsorship for this Medal
6. You will be connected to me via a chat where we can discuss it!
Once connected and you verify to me you are a concierge / key holder I can offer you tips and tricks on how to sell on AT!
As well as this once you have the ability to sponsor other Concierges / Key Holders which you would then receive COMMISSION of all of their trades!
Happy Trading and Happy Holidays!