Unacceptable behavior from management regarding a canceled - The Musket Room New York - Buy Reservations
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🤮 1/5 - Unacceptable behavior from management regarding a canceled
By 👻 @P B., 06/12/2022 3:00 am
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Unacceptable behavior from management regarding a canceled reservation. I made a reservation well in advance, and then, due to travel problems (it's still the COVID era), I called and messaged them to push the time back by an hour and a half. Nobody answers their phone, and there's no voice greeting and "the mailbox hasn't been set up." What's more, nobody returns messages promptly. After twenty-four hours, I finally received a response informing me that I was being charged a $200 no-show fee. That morning, I'd canceled the reservation after waiting a day to hear back from them. What's more, I was told the fee would be refunded after contacting them and going back and forth. It took contacting Resy directly to finally get the refund issued because none had been put through. In the end, I'm thankful that we ended up at Meadowsweet because the management at Musketroom is alienating customers. This is not the establishment I dined at a few years ago.
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