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🙂 4/5 - Glorious Atmosphere
By 👻 @NYCenteroftheUniverse, 02/20/2023 3:00 am
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So, tea at The Plaza is mostly wonderful. We usually love everything about it. The Palm Court is glamorously old world and beautiful. Sipping tea and champagne while enjoying tea sandwiches, scones, tarts and pastries in mesmerizing surroundings is a lovely way to spend an afternoon. There are even vegetarian, vegan and gluten free afternoon tea options (you MUST ask for them.) We, indeed , had a lovely afternoon, well, mostly. While the service today was not impolite, it was VERY rushed….too, TOO rushed, from beginning to end. We could not understand why as there were empty tables and no one was waiting. The absurdly hurried service has never, ever, occurred before. We were then told that our waiter was nearing the end of his shift, which, frankly, should not impact patrons, not at all. When patrons are enjoying afternoon tea at The Plaza (for approximately $200 per person) they should not be rushed through due to shift change issues. A very disappointing service glitch which so negatively impacted our dining and must be rectified by management. (Usually the service is very professional, civilized, so very polished and NOT rushed.) We often enjoy lunch, champagne, etc. at the Palm Court bar where service is not rushed and much more accommodating. While the ambiance in The Palm Court is glorious, afternoon tea today could have been so much better as the service today was uncharacteristically abrupt and hurried.
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