Olives at Virgin Hotels Las Vegas - Buy Reservations

We brought my niece for her 21st birthday and it the accommodations were clean and modern. The beach club was clean, and the vibe was on point for the 21-year old's and us a tad bit older lol. Definitely will stay again,

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The Canyon Tower where we stayed in was stinking from the hallway to the room.. our room smelled smoke when we enter even though fd said all rooms are non smoking.. the ventilation was not good at all coz we can smell the smoke from the Casino and from the room beside us who where smoking on our 1st night (should have strict implementation of non smoking in the rooms). The room has very dirty carpet with a stinking feet smell, sofa is dirty too.

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This hotel could be so much more, but their policies are ruining it.. The hotel states a strict no outside food or beverage policy at the pools. I have stayed at many nice hotels before I appreciate that rule so that crowds of people don't show up with their own coolers. Recently I was there with my wife and two children. Despite seeing numerous people around the pool with their personal water bottles or koozie'd beers my family was singled out and told we could not bring water bottles into the pool area and that our options were to use the drinking fountain or purchase bottled water from the bar. No cups were offered and in fact the bartender told me they are not allowed to give them out unless you purchase a drink. They force you into buying water or getting up every time you want to take a drink. In 105 degree weather that is INEXCUSABLE. To make matters worse service around the pool is very slow (but isn't it everywhere), but the hotels no food policy even extends to restaurants and service locations IN the hotel. I have stayed in many nice hotels before and this is an absolute first for me. My young children needed an afternoon snack so I went to one of the fast casual restaurants onsite (literally 150 yards from the pool) and upon returning to the pool I was told that they must eat those items outside of the pool area before coming back. Just plain ridiculous. Recommendation is stay away from this hotel if you plan to spend any time at the pool. It will leave you frustrated, hungry and dehydrated.

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I had a business conference meeting but had to come back early due to the fact I was not feeling well. I had to call twice to make sure my extended booking was cancelled, at check out they said it was taken care of, but on my app it said it was still active. I still ended up getting charged for a night I didn’t stay. It only appeared on my statement a few days after. I called and got in touch with Kathleen who said a manager would call me to correct it. Two days later still nothing so I had to call back to ask again. This time finally got a manager Scott who said it was taken care of and it would fall off in a few days and apologized and hung up. Worst customer service ever received and usually a Hilton would add points or something for your trouble, very disappointing I wouldn’t stay there again.

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Key points This is a huge hotel the walk to my room is exhausting. The hotel is clean and not in disrepair. The attendant will bring you extra towels, shampoo. Cocktail waitresses are friendly but overwork. The doorman Gets frazzled. CVS is across the street. Workers appear to not have training working with disabled. Some workers lack hospitality training. ADEIT, Moment of Truth require reeducation.

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We arrived on a Wednesday and the hotel was dead. The only thing to do was go to a restaurant, the pool, or casino which had less than 20 people in it. No entertainment- all closed. Beach club- closed. Only a couple of shops. The resort schedule of events offered only 1-2 things to do on Wednesday and Thursday which didn’t start until 8. The pool was a dud as well. We weren’t allowed to bring our water bottles in the pool on a very hot day. There is no place to get water in the pool area except to purchase at the pool bar for $3:50. After purchasing drinks from the pool bar- we asked to refill our empty glasses with ice and was told it would be $3.50 for ice. You have to leave the pool area to walk up to the bar to purchase drinks and then the gate guard initially refused us to re-enter with our drinks which were obviously just purchased at the pool bar in Virgin tumbler cups. A couple kids in the pool were told they could not play with a ball in the pool (which was not crowded at all). A very boring first day! The hotel itself is clean and beautiful with great decor

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I would highly recommend staying at this resort hotel, what an amazing experience we had to celebrate my wife's birthday. David G and Danny W both were outstanding and took care of every detail for us. They did amazing. The room was spacious, very clean and beautiful, the beach pool was a lot of fun and perfect for our son to play in the sand. If you considering this hotel, I would recommend you do. You will love it.

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I enjoyed every moment of my stay and this was my first time as I usually stay at The Cosmopolitan or Venetian but I am taking the Virgin Cruise in Sept so I thought while I was on a very short jaunt to Vegas I'd reserve a room after flying directly from work (Southwest Air) Justice at the front desk was amazing with his customer service and I had an issue with the 1st room so he put me in another and it was fantastic whereas I met Concierge Lueena? but their was another unfortunate issue inside of my room and when I reported it she documented it immediately. The Beach Club was great and fun, the Commons was terrific and your staff was so helpful when I had questions. I am looking forward to coming again and when I do I'm coming to stay at Virgin Hotels Las Vegas as the rooms and vibe were just as wonderful as The Cosmo in my opinion I am telling all of my Co-Hearts at Southwest Airlines all about you.

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We stayed in a suite in the Ruby Tower, which was a great size for our family of four. The room was immaculately clean and check in was quick and easy. The staff was very helpful as we needed oversized parking for our travel trailer. This was accommodated and we felt the parking was safe and secure. The pool was very nice and relaxing. Just a few quibbles: The “wall” between the bedroom and the bathroom was a pane of glass. Thankfully there was a curtain you could pull closed, but it was still a bit awkward. If anyone gets up to use the restroom at night, the light from the bathroom shines through. We could not get the rainfall shower to work. The room did not have a coffeemaker, or a fridge beyond the minibar. We brought a small cooler for our snacks. Housekeeping was unresponsive to our request for an extra towel. After repeated calls and waiting an hour and a half, my husband went downstairs to complain, where it was sorted immediately.

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