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FANTASTIC First Experience for a Virgin Hotel!
Now, I know this one is a weird Virgin property since it is also a Curio Collection property, but still! We had been wanting to stay at one of these for a while, and recently got stuck in Vegas a few days and decided to enjoy our few days. This is super close to the airport AND the strip. Like, if you really wanted to, you could walk to the strip if it wasn't prohibitively hot out. Check in was long due to checking in on a Sunday night during a concert on property, but the receptionist was perfectly lovely and informative for our benefits on property due to being Diamond with Hilton.
The room was wonderful! Seriously well designed. We had a double queen Strip View room (originally a king but the upgrade was for a double queen) and it was so comfortable and super smartly organized, and all the little touches made it one of the best rooms I've ever stayed at any hotel.
The food options here were varied. If you didn't want anything in the resort, there are so many great options within walking distance of the property (I recommend Fries n' Pies!)
If you don't mind staying off the strip, this is a great option! Especially if you're a Hilton Honors elite member, it was a lovely experience and I didn't want to leave!
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No Thank You - Do not stay here!
The toilet hardly flushed for the 4 days and 3 nights of our stay in the Opal Tower. Every attempted flush caused the sinks to gurgle. I called several times and only once did someone come and attempted to resolve the issue, but it didn't. I was told the "Resort Fee" for one day would be removed, but I was still charged. Found out you have to call and request for your room to be cleaned, which from the condition of our room was never cleaned before our stay. Long black hair could be found through out the room along with lots of popcorn and NOT our hair all through the bathroom and shower. When we returned to our room on the 3rd day we found a giant dirty boot print on our bed. If I had to call for housekeeping, then why did we get a knock on our first morning asking if we needed anything? I told them yes, towels and PLEASE run the sweeper as we were leaving. And....nothing was done BUT she took the $5 I left on the bed.
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Blown away and coming for more!
Loved the exciting, lively vibe! Beautiful decor, nice variety of restaurants, awesome pools with great drinks at the bar, and lots of live entertainment options throughout. Hotel room was spacious, had unique decor, amazing view, comfortable bed, and more amenities than expected.
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Real mixed level of service
I encountered some amazing service and some really crappy service at this hotel.
First, Virgin Hotels seem to use (or not use) an e-key system where you can use your phone as your key. While standing in the very long front desk line I was notified via text that my room was ready and given the room number. Spoiler alert, there are two towers and the text didn’t mention which tower I was in and there was no room with the number in my text. I found a maintenance man and asked him if he knew which tower my room number might be in. He was kind enough to take me up to the floor he thought it might be in. There was no room with the number I had so he called the front desk and they said they don’t use the app that I received a message from. What?! Why, then would I receive a text that my room was ready and given a room number?!
I was forced to stand in the very long front desk line again. By this point I’d had an hour of my time wasted.
The woman who checked me in was apathetic at best when I explained my exasperation of receiving a text and trampling around the hotel looking for a room that didn’t exist.
No room coffee options and no room service options. That wouldn’t be a problem if the lines for getting a simple cup of coffee or breakfast in the morning were ridiculously long in the hotel. Pro-tip: walk the block down to the Dunkin’ Donuts down the road. No wait.
The staff at The Theater venue where I saw a concert went above and beyond to make me feel comfortable in the venue.
The bartender and waiter at the Mexican restaurant were also efficient and great service workers.
The room smelled of sewage for 3 days and multiple calls were made. Could not bmeven eat in the room the smell was so bad. No one did anything to make it right or fix the issue. I did not even receive a call back. I did call twice.
Poor service
The room is not made to be functional.
You have the bathroom door going directly In the shower door .
1 hour wait at the desk.
Casino employé very rude and not friendly. You feel like your are not enjoying your casino experience.
I don’t recommend this hotel . For this price I will suggest you to visit other hotel with better service.
Woke up to a bug on my face on 3/19/22 at around 9:53 PM. Killed the bug and took a picture of it before disposing of the insect in the garbage.
I tried showing the picture to the front desk after experiencing itchy bumps on my face and neck but every time I approached the desk they were really busy so I waited until 2 AM on 3/21/22), hoping they wouldn't be busy. When I showed the picture to the lady at the front desk and asked what it was, the clerk stated she didn't know and had to escalate to security. Prior to security I was approached by another employee that apologized for the wait but ALSO informed me that he didn't know what the bug was because "they don't study bugs".
Security came and advised they didn't know what the bug was either but wanted me to sign a medical refusal even though I NEVER refused medical help. I can overlook the noise from the elevators 24/7, the noise from the music played at the pool all weekend that made it difficult to sleep but I can't overlook being woken from my sleep with a bug on my face only to be told I should have kept the bug as evidence and since 24 hours has passed there isn't much staff could do. I wasn't given a copy of the incident report.
Some questions asked were "Why didn't you keep the bug?" "Who is in your room with you?" "Why did you wait so long to report?" "Why didn't you change rooms?" "Why didn't you tell security or house keeping at the time?" "did you bring your own soap?". I answered all their questions but staff at the Virgin hotel has yet to answer my one question "What kind of bug was that?"
I still have several bumps on my face a rash on my neck which has progressively gotten worse.
Treat yourself to the number one hotel experience in Las Vegas. Rooms are a 10 food is a 10. And the service is a 10+. Its about time they got right. Dont stay anywhere else! I'm serious...you deserve to treat yourself to this.
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I should start by saying I loved the old Olives (in the
I should start by saying I loved the old Olives (in the Bellagio). I was SO excited for it reopen and since we hadn't yet been to The Virgin Hotel, it was a great choice for date night...or so I thought. We scored a same day reservation for 8pm on a Friday night but when we showed up, I realized why - the place was 60% empty. We walked in to a very "warmly lit" (AKA very yellow light), with an odd choice of live music playing. They sat us at the back of the restaurant with absolutely no one at the tables surrounding us - I realize this sounds like it may be romantic but it was more isolated and awkward Our server, Marcus, was great. He was knowledgeable about the drinks and since he mentioned they were on the sweeter side, I ordered a gin gimlet instead of a specialty cocktail. When he came back a few min later, what he placed in front of me was definitely not a gimlet - it was over ice and had two limes in it. I sipped it but whatever it was, it was not delicious. Marcus was very chill about it and I swapped it for the Paloma flight This was the best thing I had all night long. The spicy pomegranate Paloma was the winner.We ordered the carpaccio (which was by far my fave item at the old Olives) along with the octopus. ...le sigh... they were both disappointments the carpaccio was SO heavily dressed, I could barely taste the meat. Also the arugula was extremely salty - add that to the giant pile of Parmesan and this dish was a big fail. The octopus was cooked very well but the vinaigrette was super salty as well. (And y'all - I love salt - but I literally had to drink a full glass of water after my second bite.)The focaccia was also just meh. (For great focaccia, go to Al Solito Posto. Trust.)After appies, we decided to head out and go somewhere else. Bummer, Olives PS I almost forgot - there are cocks (roosters) everywhere...it looks like they remodeled an old 50's restaurant, there is something really off about the vibe.
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Amazing service, food, and cleanliness!
I've stayed here at least 3 times now. It is a more than pleasant experience every single time. Customer service is always amazing from every staff member I have encountered, and the grounds are immaculate. They really keep the place clean, and for how huge it is that's a great accomplishment. I absolutely love all of the food options here - special shoutouts to Kassi Beach House and Funny Library Coffee Shop. Food and drinks at both of these locations are delicious and not to miss!
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We been here several times for dinner and I have neglected
We been here several times for dinner and I have neglected to do a review. Let's say this is probably our favorite restaurant in Vegas. You get the strip vibe without the strip $$ and idiots. We were greater by Andy who couldn't be nicer. The Som Bernard is fantastic. He k ows everything about wine and is a really nice unassuming guy. He can help pick a nice bottle of wine in any price range. Our server Jade was great. The food as always was consistent and so very tasty. I can't wait for them to start lunch service!!
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Italian restaurant located inside the newly remodeled
Italian restaurant located inside the newly remodeled Virgin Hotel Resort.The ambience and decor is dark and romantic with a Mediterranean vibe. Our waiter Michael was very knowledgeable and very talkative.We started with the complimentary bread which came with three types of olive tampenade. The green colored one was my favorite.For our meal we split the veal Parmesan which was the size of a pizza. We also split a half order of ravioli. It was delicious and had an interesting nutmeg flavor.I tried the Paloma flight for my cocktail.Overall it was a great experience.
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Olive's is by far one of my favorite restaurants in Vegas!
Olive's is by far one of my favorite restaurants in Vegas! Ever since going to the Bellagio location years back I was so excited to try the one at Virgin. Classic and delicious dishes. The beef carpaccio, tortelli and wood-aged ny steak are my favorites!!!
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Exceptional service, terrific cocktails.
The bread and spread was terrific but the entrees and dessert were just okay.
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After spending my 35th birthday dinner here about 2 weeks
After spending my 35th birthday dinner here about 2 weeks ago, I can still say that I haven't been able to get the food off my mind. It was mine, and all my guests first time eating here and it was amazing. We ordered so much but we had to! It was a celebration and all part of the experience to order lots for the sake of sharing. TE Olives is in the Virgin hotel LV inside (across the theater) and in between the event halls and casa cavalera I think. It's also across Dunkin' Donuts and the business center. I made the reservation ahead of time on OpenTable, requested a preference to sit near a window that could be cracked open and that is exactly what we got. In fact, when my party was seated, my server as well as a manager (possibly) both addressed and explained the accommodation of my request (for covid/social distance reasons) and they made me feel so comfortable. The fact that they acknowledged my favor personally at the restaurant (which I wrote from OpenTable) already set a high bar and the tone for the rest of the evening. I am sad I forgot the name of our server, I will come back and edit once I find out- but let me say this-Eating at Olives is an experience, we were educated on the different categories of dishes, and how each would be prepared and shared at the table. This alone, hearing the descriptions was exciting in itself. This is fresh, special prepared Italian fare with some Mediterranean fusion and flavor. Like I said, the food- unforgettable. A couple of days ago one of my friends even said "I think Olives is my new favorite restaurant in Vegas." Nice. I'mnot going to go into detail describing all the food, because anyone reading this deserves to enjoy a couple hours enjoying the vibe and cuisine of this awesome restaurant, and will experience it for themselves. This is what was ordered:Caesar SaladBeef CarpaccioFiery Chicken Sausage FlatbreadTuna Tartare Charred EggplantParmesan Fries Classic Chicken MilaneseRavioli **Seasonal truffle Ravioli House Bread with Olive spread(s) ** complimentary starter Vanilla Soufflécookies 7 cocktails All of this came out to around $375. Not bad in my opinion! Like I'll mention below, if you come for a drink and 1-2 items you'll still enjoy. For 5 people, there was way more than enough food, and we had leftovers! We ordered enough for 6-7, maybe 8 based on hunger level. The last 2 things I'm going to mention is...1. The environment and mood lighting is fun, romantic, and encouraging for talking during a date, or family/ friend dinner. Or even solo! Come here alone and stillenjoy, it'll be nice as all the waiters, and servers have great personalities. You'll have a mix of alone time and nice chats with the staff. 2. THE DRINKS-COCKTAILS. Delicious, and wonderful, and so so good. I had the Pineapple Dole which tasted just like a fresh pineapple (bc it's made from liquorSoaked fruit), and the Two Pear was also tart and so darn tasty. If you come here just for a cocktail and a quick sit down bite, you'll still enjoy and have a good time.Highlights: the house bread basket alone, is sooooo darn good. It comes with a mix of oven warm bread, crackers, and toasted breadsticks. The vanilla soufflé?? Order it, it's delicate, creamy, buttery. It's the only vanilla soufflé I've had in life. Tip: Lots of free parking available in either parking structure, on Harmon or Paradise. LASTLY- As of now Olives is ONLYOPEN FOR DINNER. Depending on the day, hours vary so check online or call ahead.
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We had the most amazing meal last night.
Chef Todd English has done an amazing job. The appetisers are the best in Las Vegas. The Beef Carpaccio is the one of the houses mainstays and is the absolute best. Also don't forget the Honey Cake & Serruga Cavier is beyond exceptional.
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Truly a 5 star location.
Chef English and the staff know how to make diners feel welcome. Whether you are a celebrity a lister or joe off the street. The staff makes you feel like family. Enough can not be said of how amazing the staff and restaurant are. I've had steak in some of the best steakhouses in the world. The Bone in filet exceed the taste and quality of many of these. The soufflé for dessert. Exquisite! I could go on for days about how amazing Olives in Virgin is. But it is worth making a reservation and experiencing Olives for yourself! Especially, for a special occasion!
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We were so disappointed in our dining experience.
We are long time Todd English fans and Olives was a favorite when it was at The Bellagio. The ambiance, the service, the food, everything was always exceptional. Like you could always count on an outstanding experience 100% of the time. Last night I literally looked for Candid Cameras, thinking the shit show of a night we experienced could in no way be what we knew from countless past visits in the former location. From the wine guy pouring champagne all over the table twice to the music being so loud we couldn't even hear the people at our table when we were shouting at the top of our lungs... after almost 2 hours of mind-numbing club music we finally got our meals - the pasta was gluey and the server didn't refill our water glasses one time. He did, however, bring a second bottle of wine to the table, open it and pour it over wine already in our glasses WITHOUT THE 2ND BOTTLE EVER BEING ORDERED BY US. He just took it upon himself to grab another bottle like it was his personal cellar and we weren't being charged for it... unreal. If there was one positive thing I could say about the night it is that the beef carpaccio is still amazing - thank GOD because that is the only thing this place has going for it anymore. So sad that was the last time I will ever have it as I will never be back to waste my money on another terrible experience. I get the Covid thing and people being short staffed but this was the worst possible experience possible. Todd English, you are better than this. Boo!
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This was our first date night after recently having a baby
This was our first date night after recently having a baby and man was it perfect. Our waitress was so sweet. The restaurant was so understanding about us having a stroller and sat us in a booth in the back corner- which we wanted. We ordered the beef carpaccio, honey toast and Xavier, Caesar salad, two kinds of flat breads and the vanilla soufflé. For drinks we had an old fashioned and English 75. No lie- everything was amazing. I wish I could buy the olive spread they bring you 10/10 can't wait to come back