The Ritz-Carlton, Boston - Trade Reservations
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- Any Room Type
- Any Standard Room
- King Room With A View Of A Landscaped Terrace O
- Room With A View Of A Landscaped Terrace Overlo
- King Room With Various City Views Overlooking B
- Room With Various City Views Overlooking Boston
- King Room Overlooking Historic Boston Common (1)
- Room Overlooking Historic Boston Common (2 Doub)
- Access To The 12th Floor Club Lounge (King Bed)
- Access To The Club Lounge On The 12th Floor (Tw)
- Room With A View Of A Landscaped Terrace
- King Room With Various City Views Overlooking
- Room With Various City Views Overlooking
- King Room Overlooking Historic Boston Common ()
- Room Overlooking Historic Boston Common (2)
- Access To The 12th Floor Club Lounge (King)
- Access To The Club Lounge On The 12th Floor ()
- King Room With A View Of A Landscaped Terrace
- Exclusive Access To The Club Lounge On The
- Exclusive Access To The 12th Floor Club
- Exclusive Access To The 12th Floor Club Lounge
- Any Executive Suite
- Executive Suite With Various City Views (1 King)
- Luxury Suite (1 King Sofa Bed Bathrooms: 1.5)
- One Bedroom Luxury Suite With Club Lounge Acces
- Presidential Suite (1 King Bathrooms: 1.5 Min)
- Executive Suite With Various City Views (1)
- Luxury Suite (1 King Sofa Bed Bathrooms:)
- One Bedroom Luxury Suite With Club Lounge
- Presidential Suite (1 King Bathrooms: 1.5)
- One Bedroom Luxury Suite With Exclusive Club
- Any Suite
- One Bedroom Suite With Club Lounge Access (1 Ki)
- Luxurious Suite With Views Of Boston's Oldest P
- One Bedroom Suite With Club Lounge Access (1)
- Luxurious Suite With Views Of Boston's Oldest
- One Bedroom King Suite With Exclusive Club
- Any
- Exclusive Access To The Club Lounge (must Be
The Ritz-Carlton, Boston Reviews from The Last Year
Great Trip for 50th Birthday!
We loved our time here. Came in for a Celtics Game, St Patricks Day weekend and my husbands 50th. Can not say enough about the people that work here. Everyone from the door guys like Danny or concierge department Ryan, Julia and Patrick who helped book a car service from airport, decorated the room for my husbands birthday invited us to a whiskey tasting and just doing nice things to make our stay enjoyable. The are awesome! We stayed on 12th floor where we had the lounge option and I must say this is the best lounge I've ever had access to. There were drinks and snacks all day long it was so great to have this amenity. If you can splurge do this! This hotel is also clean, beautiful and location is perfect for everything. Beds were so comfortable as well! We will definitely come back!
Great weekend
Had a weekend getaway to the Ritz and it was great. The room was comfortable and spacious. The service was great. The whole thing was just the best. I will say that they undersold the room. They said it was a city view but we have a nice view of the park. Would highly recommend.
Valet destroyed one of my wheels during my stay.
Their manager as well as the hotel manager told me they would resolve the issue. Valet company sent me the wrong wheel then blamed me for the mistake. I was a little taken back when I brought them the wrong wheel back and they tried to accuse me of switching it out with another wheel in hopes of getting a second wheel for free I guess. Reached out to hotel management again after incident. They promised to get involved and resolve my issue. It's been two months and I still am driving around on a destroyed wheel. Valet company is now unresponsive and I've lost all hope in hotel management. By far one of my worst experiences with any hotel I've ever stayed at. The hotel manager just pushes the blame and is full of false promises to resolve any issues you may be having. I've been offered nothing for my troubles and insulted by the valet company.
Do better, you are The Ritz for goodness sake!
I was in town for business. Also, please know that my family and I have been loyal to the Ritz brand for years. I have never left a bad review, but this certain Ritz fell short to everything this Iconic and legendary brand is known for. As I arrive to The Ritz in Boston from my trip in Spain, I am first received my no one checking me in and a lady on the computer. I did a cough and she glanced up and went back to her computer. Only when I firmly said “Are you servicing anyone” she looked at me and said of course have a seat in a disturbed tone. I mean, I’m just trying to check in Once I arrive to my room, it smells of that of mildew or left over towels. I quickly just remove my overcoat and lie down. I’m jet lagged and haven’t slept in 22+ hours. As I get energy to shower before I fully immerse into a deep sleep I get into the bathroom and behold, 4-5 wet/damp towels on behind the door. I just shake my head and grab the ONE towel left. I have zero energy (literally) to complain or call. I need sleep and have a business dinner at 8:00PM and needed to sleep a couple of hours. But this was absolutely disgusting to say the least. On the way to dinner I ask the front desk for a turnover, hoping I get a clearer and stocked room…nope, I get back later that night with absolutely nothing cleaned or stocked much to my avail. I wake up the next morning and ask a friend to come by the room so we can go over a pitch. I order us room service…it took them 1hr and 14 minutes. The room arrived cold and with several times missing. By this time I have had enough and start looking into staying at another place while having to prep for a meeting that evening. And here’s what truly caused for me to write this review; As we checkout, my friend needed to go pick her son up at 5:00PM, we get to the valet THIRTY minutes before hand..it took them 1hr and 20 minutes to bring her car out. She had to find someone to pick her son up, didn’t get to the birthday party they had planned on going to, where she was in charge of bringing certain items, and something she and her 5 year old son were looking forward to for weeks. She even started crying, some workers and even a manager came out to console her and said they would be in touch to see what they could do. Needless to say, much like the turndown service, breakfast, and reception, that was ignored as well. This location is in dire need of change and just needs to do better. Great bar/Lobby- It was. Christmas time and the decorations were beautiful and festive. I did decide to stay at the W the next night (blew the ritz out of the water with service and cleanliness) and the next trip I had in Boston (two weeks later- December 20-23) I opted to stay at The Raffles, and my oh my…do they make The Iconic Ritz seem like a Courtyard. Again, huge Ritz loyalist from a child and I hate having to write a negative review. Thank you. My stay was Dec 1-Dec 2 (it was suppose to be Dec 1 - Dec 3)
Perfect
I believe this to be my fourth time here and for me this is just ideal. Currently in the middle of a perfect 2 night stay. It’s on a “quiet” small side street in Downtown Boston by the Boston Common- which is a quiet area at night. It’s in a very well-built tower and the rooms are all on high floors. Easy walk to Copley Sq. and Newbury Street. The rooms are very comfortable and well-appointed. I can’t tell you the last time I’ve stayed at a Ritz Carlton and actually had the real Frette slippers in the closet but here yes! Also, I stay at Ritz Carltons ALL THE TIME- and never get upgraded (aside from Barcelona) which is fine because when I need a better room, I just pay for it but I actually got an upgrade here for this stay, which was appreciated. There is an “Equinox Sports Club” gym in the Tower on one of the lower floors which is just so convenient especially on a day like today that’s 20° outside! And it’s a “sports club” version of the Equinox which entails that it’s huge and all encompassing. For this stay, -special mentioned to Kenny at the front door and Alex at the front desk.
5 STARS ⭐️⭐️⭐️⭐️⭐️
Norman, Ryan and the Rooms team delivered impeccable service at the absolute cleanest hotel in the District. Shaq and the Artisan team delivered a memorable NYE dinner for my wife and I. Thank you all! Gray & Jennah Rains
Utter Disgrace
Family trip with four people, and we stayed in two Club Level suites (Executive King Club, and Luxury Suite Club Access) from 12/23/23 through 12/25/23. Service in the Club Room completely misses the mark for the price/value proposition; food is not good, hot food is left uncovered for hours and is consequently dried out. Employees in the Club Room are hit-or-miss in their professionalism and their motivation to provide a "special" experience, which is how the Club Floor, and the Ritz Carlton, are branded. The same goes for the bellhops, some are outstanding, but this was overshadowed by a bellhop who stood around with his hands in his pockets when it was time to load suitcases in the car and assist my elderly handicap aunt, and then he decided to get into a verbal altercation with me to intimidate me into tipping him. Needless to say, it didn't work, and he received some real time customer feedback. Overall, not worth the price. We stayed for three nights on the Club Floor last year and were underwhelmed then, so we shortened our stay to two nights this year, and gave it another chance. We will shorten our stay to zero nights next year!
Lovely stay
We had an all around great experience at the Ritz Boston. We got a good deal for the club lounge upgrade, which had exceptional food, drink and service. They even serve lunch there. My kids loved the snack bags. Great location. Very calm environment.
The hotel is in a great location and had pretty decent
The hotel is in a great location and had pretty decent amenities and style. Furniture felt pretty sturdy, however I give it 3 stars because even though they are partnered with Equinox to provide all the recreational amenities such as swimming pool, fitness rooms, etc. it was also being used by the Equinox members which meant there was very little capacity to even use the exercise machines. I could not even use the swimming pool because there are 4 people lined up just to use a lane! I would probably look elsewhere..
THANK YOU
Betsy with Guest Relations was awesome to work with. She helped me with a surprise and went over the top. She responded quickly to emails and phone calls. She helped make the trip special right from the start. THANK YOU!!
Home away from Home
This Ritz has a homey feel like a comfortable old home, not opulent nor dazzling. The feel is relaxing, quiet and comfie, and makes you feel at home while away. The service is excellent, staff are well trained and rooms are quite spacious. I asked for a coffee machine and it was quickly provided, receiving an abundant number of pods refreshed daily. Very convenient location quite close to the airport, walking distance to the park, Shopping on Newbury etc. Highly recommend.
Disappointing. Not up to the usual Ritz Carlton brand standards.
Unfortunately, this hotel didn’t meet the usual Ritz Carlton standard, both in service and quality of the hotel rooms. Having stayed in a number of Ritz Carlton hotels in recent years, we selected this hotel for the brand and expected certain standards as a result. We were disappointed. Overall, the rooms are quite basic. Spacious yes, but the minimum is provided. Nothing more. For example, no coffee machine / tea making facilities are provided as standard in room. You have to request them. Quite unusual for any hotel room in the States, let alone this brand. A tray appears, but housekeeping forget to replenish coffee pods / tea bags / milks etc. Just not good attention to detail. I took to leaving notes out for housekeeping - good morning, please could you leave me xxx, thanks - but sometimes this would be actioned, sometimes ignored. There was also no mini bar. The attention to detail continued elsewhere. Despite 2 of us on the reservation there was only 1 robe and slippers provided. On arrival at 9.30pm I highlighted this via the hotel chat on the app and requested a second. Nothing materialised and I had to chase this a second time in the morning. The rooms themselves are quite tired and old fashioned. As I said previously, basic. Not well appointed with ‘mod cons’. Communication. We booked a whale watching trip via concierge. The money was deducted from my card but no communication or instructions were provided. Even the night before the trip. Not a major issue for us to go downstairs, queue (!) and find out what the plan was and collect tickets. However, in other Ritz Carlton’s or St Regis, concierge have always been proactive in communicating arrangements for trips or dinner reservations. Either electronically via emails or in room devices or via envelopes under the door. The lack of pro activity was disappointing. Finally, unfortunately we also experienced a maintenance issue with the air conditioning unit. Principally, the air conditioning unit started squeaking and smelling strongly of melting plastic at 4am of our first night. We turned it off and reported it the next morning. Maintenance managed to temporarily fix it, but it broke again the next evening at bedtime and ultimately this resulted in us changing rooms 3 times, ultimately being upgraded. Even the upgraded rooms are basic and lacking coffee machines, mini bars and attention to detail from housekeeping. We relieved the robes and coffee machine scenario 3 times in total!! I should also mention the hotel bar wasn’t open for 2 days either! This is not a cheap hotel, and ultimately if you’re paying a significant rate / the hotel is priced at a certain level, it needs to achieve certain standards. I should say that this was passed to the hotel managers during our stay and they really tried their best to help and remediate the issues faced. However some fundamental training should be provided to staff and improvements to standards applied. You should all go on a field trip to the Ritz-Carlton in Montreal as a learning. I hope this serves to provide insight into the hotel for you as a customer when selecting a hotel, and to the hotel management for improvement.
I wasn't going to leave a review, but here we go.
Today is our 4th day and 5th night staying here and somehow we can't get a tea service! My daughter and I are on college visits, so it's the two of us staying. After requesting a coffee maker, we realized the Keurig tea pods aren't included, so we also requested a kettle. The kettle arrived without teas, so to avoid calling front desk again, we simply bought our teas. Now we have to deal with the dilemma of tea cups! It's a mathematical oddity - on the first try, we got two cups with 2 saucers. Once these were used, we ended up with 1 cup and 1 saucer. I should've counted my blessings, because the next day I ended up with 1 cup no saucer... concierge keeps sending up another kettle. It's these simple things that make you wonder if you're staying at the Ritz.
Very overrated.
Old Hampton or something that was converted. No coffee maker, no refrigerator, full-sized beds.
Short version: Be prepared to be treated with less respect
Short version: Be prepared to be treated with less respect because you booked a standard room and didn't look like someone going there for business, and you're someone who does not have "Titanium Status." Location is nice though. Long version: This was our first time staying at the Ritz-Carlton, and we had really high expectations since it is a 5-star hotel after all. To preface this, my husband and I were celebrating our honeymoon in Boston, and we let them know this when we booked our stay. We booked a king room, so this experience may differ from the other suites they have. Let me start with the positive aspects of our stay, as this list will be rather short. - We enjoyed the location of the hotel. It was right next to Chinatown and Boston Common (a super beautiful park). - The chocolates were good. - The room attendants and cleaning staff were very polite and helpful. Now on to the negative parts of our stay: This place felt more like a 3-star than a 5-star hotel. - The room had less amenities than a non-luxury Marriot hotel (which is the parent company of Ritz). We visited a relative who happened to be staying at the Renaissance (a Marriot hotel in South Boston) and we noted that their rooms had nicer views and the exact same amenities (plus a mini fridge that is not just for bottled drinks and a coffee maker). The beds and pillows felt exactly the same. The furniture in their room was newer. - There is no free gym with this hotel even though most booking websites will advertise like it is included with your stay (which it should be for how much you're paying for the room). The gym is an Equinox Gym, but you have to pay an extra 20 dollars per day to use it and it is not exclusive to the hotel. - The lighting was dim and a little depressing. The overall decorations for the hotel were little and mediocre. - A valet parking fee was on our bill at checkout, despite the fact that we don't have a car. It doesn't make sense that we would have this charge at all as there was never any mention of us needing parking. There should be no confusion about if someone did or did not have valet parking. We noted this happened to some other people in other reviews. - They did not do anything special for our honeymoon - which was disappointing because most nice places will. A relative said that when they went to a different Ritz for an anniversary, the experience was amazing, they were given a bottle of nice champagne, their room was upgraded to one with a nicer view and the staff was very friendly to them. This Ritz did not do anything until prompted with a question on the last day of our stay. They brought us what tasted like chocolate covered pop rocks and 4 other assorted chocolates haphazardly placed onto a plate, and a typed out note that basically just said thanks for staying with us on your honeymoon. This looked nothing like the pictures we've seen from other positive reviewers, so we were highly disappointed. - Our room faced an apartment building and a tiny sliver of the park. Finally, despite the fact that you are paying more money than usual to be a guest here, the hotel staff will treat you differently based on the way you look and act. The doorman was rude to us, and the concierge wouldn't even look at us when we walked by. We were never greeted in any way when we came in and out of the hotel, but we noticed that other guests that came in right before us would be greeted. I would rather stay in a place where the staff treats you well regardless. We will not be coming back to this location and we will be skeptical of other Ritz locations in the future.
This Ritz-Carlton is the most bland and empty hotel than
This Ritz-Carlton is the most bland and empty hotel than any Ritz I have ever visited before. Building is dark and outdated. There is not a grain of sugar or drop of water, juice or soda in the room's fridge or a coffee maker. You have to call to get water or soda or coffee maker and they bring one item at the time and they forget and also don't pick up the phone so be prepared to make few trips downstairs for any simple thing. Cars are park right behind the property but still Vale takes 10 to 15 minutes and you see three or four of Valet personnel chatting outside the hotel but don't attend their desk to pick up the phone. Customer seevice is way below rhe standard in every level that I tried the hotel. I would say four star will be a proper fit for this hotel building.
Boston's Best Hotels that are most frequently booked by customers of The Ritz-Carlton, Boston
Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Appointment
I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Just got scammed!
Thats unfortunate but you can always get your money back if they cancel the reservation.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
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