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Alain Ducasse at The Dorchester London - Buy Reservations

Location Address Icon 53 Park Ln, London W1K 1QA, UK
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Alain Ducasse at The Dorchester London Reviews from The Last Year

Tripadvisor: 🙂 (9) Yelp: 😍 (1)
😍

Truly exceptional ♥️

5/5 by David on 02/06/2023

Quality and service which you would expect at a three Michelin star restaurant. A wonderful culinary journey from start to end - dishes served at the start had clean and refreshing flavours, followed on with bold, meaty flavours. Ended with cheese course and a beautiful sorbet dessert. At the end of the service, my partner was given a chocolate gift, very thoughtful! It was the perfect place to celebrate a special birthday.

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Poor service

1/5 by Georgian M. on 02/03/2023

I visited Alain Ducasse at The Dorchester for my birthday with my wife. We had the tasting menu and the food was exquisite apart for the fish that wasn't anything special nor tasty. We very much enjoyed the medallion lobster, the scallop and the he venison. The service however was a big let down for a 3-stars Michelin restaurant. We had a glass of champagne when we sat and the sommelier put maybe 50ml in my wife's glass while my glass was filled normally. I never saw that in any restaurant in the world, regardless of their price or how many Michelin stars they have. That was a bad way to start the diner and spoiled a bit the good feel factor of the arrival. The total bill for 2 tasting menus, 2 glasses of champagne at the beginning and half-bottle champagne during the diner was £561. When we left and got our jackets, I noticed my Louis Vuitton pin wasn't on my jacket anymore. I told the staff and they started looking on the floor for it. I ended up finding it after a while, but not the whole pin, the back was still missing. That was rather annoying to see. I was told they are going to keep looking for it and that I would be contacted. I wasn't and after some days I got in touch with them. At first they were dismissive and when I told them I'm not happy with the way they're treating this a manager then called me. They told me they're still looking for the back part but I'm not expecting it to find it. To spend above £500 on a diner and then to be disrespected I find unpardonable. I'm not going back there again.

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Exceptional meal

5/5 by travellover101 on 01/09/2023

We booked this restaurant as a double birthday celebration and our first three star michelin restaurant. We were not disappointed quite simply the best meal I have ever eaten. We picked the tasting menu with a wine flight and when the first course came out I knew we were going to be in for a beautiful meal. The lobster dish was stunning and the wine choices complimented the food. The real highlight was getting to go into the kitchen and meet Jean- Philippe the executive chef. Worth every penny and I'm so glad we picked here for our first three star meal.

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Simply world-class!

5/5 by sandbypag on 12/07/2022

This was a perfect eveing from the start to the end! First of all the service and ambience is perfect - from the first interaction at the entrace all through the evening! Friendly, super professional, knowledgable and yet a little nice ”french formal” service to make it an evening to remember. We had the Tasing Menue and its a perfect choice, well balanced dishes presented in a perfect way - simply world class food. We did not go for the wine menue instead we selected wine and aperetifs from the excellent and extensive wine list - simply perfect! All in all a world class fine dining experience with world class service. If you once in your life want to dine at a three star restaurant this one should be high up on your go-to-list!!!

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Very bad booking experience (for a £610 restaurant gift voucher)

2/5 by Edouard on 11/04/2022

Rarely do I find the time to write a review so it has to be about an extraordinarily good or bad experience. I contacted the reservation team for Alain Ducasse at The Dorchester on Wednesday evening as I wanted to offer a gift certificate for a total value of £610 for a decade birthday that happened the next day. I was explained that I needed to fill a PDF form, either with a specialized piece of software or by printing it then scanning it, in a much outdated fashion, and that I also needed to fill my payment information on a form on a website, even though the payment would be made later, in as much of an outdated manner. I wonder if all their clients need to be computer science engineers to be able to follow these parallel procedures. Everything could have been handled with a single online page with an instantaneous payment form. The same evening I dutifully filled the PDF form and sent the payment information. I was told they would check both the form and the payment information on Thursday and that they would send the voucher at the latest on Friday morning. This Friday afternoon I called my relative that was supposed to receive it and he hadn't. I then checked my mailbox and saw that the reservation team had sent me an email asking me to send the form, as if I had sent nothing! I called them, and after much difficulty in trying to get someone from that team—being told that the restaurant was closed even though the reservations team is supposed to be open before—, I was told to call after 6PM and ended up being called back before that. The agent coldly told me that they did not receive the email and did not seem concerned to look through their spam folder, even though I was in a cab and it was impractical for me to work with email before the office closed. Considering I didn't receive any delivery error message, I am doubtful that they didn't receive it. I eventually forwarded the initial email that contained the form, using my smartphone. Later this evening I finally received an email from a new person, the reservations manager, saying that everything was in order and asking me whether they should wait for the next weekday, on Monday, before sending the gift certificate that was planned for “tomorrow”! The “tomorrow Thursday“ from my email on Wednesday, had become a next week… Apparently my request hadn't been transferred to her with the proper context of a lost email and being already late. When I read and replied to this aggravating email 30 minutes later, I received an out-of-office email: “the reservations office is currently closed and will reopen on Saturday 12th November 2022”, which is 8 days later! (Why would they close for so long?) They hadn't bothered to call me to get my answer to this irrelevant question for which I apparently had only a few minutes to answer. I tried to call the reservation team number that had called me earlier but it wasn't publicly accessible “the number you're calling does not exist”, so I called the number in the email signature, then got transferred multiple times in an unceremonious manner the same as earlier, and finally talked to someone at the restaurant. She showed no empathy for my panicking over the risk to miss the deadline by four or eight days, and coldly informed me that the voucher had been sent after all, which I hadn't been informed of. At that point, I mentioned that I would appreciate if they said they were sorry about the many problems. She ignored it. Finally I received an email 30 minutes later, from the reservations manager who thought that yesterday was tomorrow, and who—at last!— apologized in due form and offered to check with their IT team about the lost email. She also called me another 30 minutes later, apologizing very politely, yet offering no commercial gesture. I personally consider that a symbolically added £30 to my £610 gift certificate would have made up for the displeasing experience and the stress that could have been avoided. As far as I'm concerned, that was a bit too late to accept their apology anyway, as that last mistake was the straw that broke the camel's back, but hopefully this review will help change their booking process. In the end, the voucher was sent one day late, which is acceptable, but at the cost of a great deal of stress on my part, which I feel is unacceptable for an establishment of this caliber. I can only hope that the experience of my relative at the restaurant will be exceptional to make up for it, hoping the service will not be as disdainful as some of the people I've had on the phone. I've had the experience of booking with several 3 star Michelin restaurants all over France and while there can always be a few issues or small misunderstandings, I have never been faced with such unapologetic nonchalance, until the late intervention of the reservations manager.

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Food just not 'wow'

3/5 by likest0travel on 11/03/2022

Service is very attentive, surroundings are nice, but this very formal restaurant just didn't deliver on food. In terms of taste to value- I have eaten in many better restaurants. Presentation OK but not as good as Core by Clare Smyth for example

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Amazing place

5/5 by Giulio on 10/30/2022

An amazing experience! When entering the restaurant you immediately notice the class of the place as well as the quality of the finishes. The interior is modern playing with white and milky colours somehow reaching beige in some points. The tables are set in the space and well assembled. The service and the maitre are excellent in all situations of the evening. But the most important part is the food. The food is a world for its own. Classic with modern touches. Some experimental dishes as well that not always need to be on point but delineate the handwriting of the local chef. A wonderful evening and I hope to visit this place soon again.

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Giving this 5/5 despite there being some things I didn’t like because the food is too good not to

5/5 by meganbonner_ on 10/16/2022

This place is expensive but worth EVERY penny for a very special occasion in my opinion. I loved that we were able to have 1 tasting menu and 1 a la carte as most places the table has to have the same thing. I of course went for the tasting menu and I highly recommend it even if some of the things don’t sound like they are to your taste - for example I don’t like wasabi, aubergine or oyster and I was served all three at some point during my seven courses and LOVED every second of it. Our menu was: 1. Scallop with beurre blanc and caviar 2. Mackerel with beetroot and wasabi 3. Lobster medallion with chicken quenelle, perigold truffle and semonlina pasta 4. Turbot with blackcurrant and hazelnut 5. Veal with oyster and aubergine 6. Cheese selection 7. Vassout Pear As if this wasn’t enough food, there were multiple extras and amuse bouches plus lots of bread which was simply a delight! All the staff are great but there were three in particular who were very memorable and felt went above and beyond. Stupidly we didn’t get their names but one was the a young-ish man who served us each course (he has an English bull terrier dog if that helps) one was the gentleman who explained the menu and one was a lovely lady who was just generally around to answer queries. The few things I didn’t like were firstly we arrived at 6pm for dinner and the doors were locked so we were standing outside with other people in this little doorway outside China tang like we were waiting for a rollercoaster or a cinema, it didn’t feel very sophisticated given the nature of the establishment. Secondly, one of the groups we were standing with were wearing trainers, T-shirts and jogging bottoms and initially they were denied entry. However, they claimed they visited yesterday in similar attire and the staff at the door said they would check with management. 5 mins after we were seated we saw them all enter the restaurant and take their seat. If you have dress code rules that we’ve all got to adhere to then so should they. It felt very much like they were allowed in as they had a lot of money to spend (don’t we all, we are after all at Alain Ducasse at the Dorchester.) The third thing I didn’t like which is short term is the the toilets are a mile away from the actual restaurant. A member of staff takes you through China Tang and across to the main ballroom toilets and waits for you as you’d get lost otherwise. She did kindly explain that they are using the ballroom toilets due to hotel renovations which is how I knew it was short term but still annoying to have to go outside and back inside just to go for a wee. The toilets are lovely I will say that! Would I recommend here as a 3 star Michelin restaurant choice, absolutely. This far exceeds the other 3 Michelin star place I’ve been to (which I won’t name.) I would also be intrigued to visit the Dorchester again for China Tang or the Grill as I’ve heard good things about them too.

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In pictures and in words, I cannot do this experience

5/5 by Hannah Y. on 08/16/2022

In pictures and in words, I cannot do this experience justice.The name Alain Ducasse guarantees that the food will be perfection (and indeed it was). We thought we were going to enjoy a three course lunch and maybe some bread, but we got to sample so many lovely surprises along the way! From the richly flavorful canapes to an exquisite amuse bouche to the post-dessert treats (the leaf-thin chocolate pastries alone would justify a revisit) we enjoyed the most precise, perfected flavors from sour to savory to sweet. The (included!) glasses of red and white wine were a lovely touch that surely contributed to our ascent to culinary heaven.We've tried and loved many a bread-and-butter but we've reached a new peak with the delightful bread trolley, an incredible (lemony?) whipped curd and fluffy homemade butter.And needless to say, the lunch itself was delicious. My soft boiled egg with radish in chicken jus was the best I'll ever eat, a meticulously arranged harmony of textures and appetizing acidity. The homemade agnolotti was filled with bursts of unidentifiably otherworldly savory flavor. My mom thought her fillet of lemon sole with sweetcorn was life-changing - who knew corn could taste so good!?My chocolate / hazelnut praline / caramel dessert is the glittering standard to which all desserts should be held. A flawless marriage of textures, temperatures, and nuttiness that filled my tastebuds with overwhelming freshness (not sweetness), bringing out the best of each of its ingredients. I have never loved a dessert more and I think the only thing that will come close is a second serving :-)Above and beyond the food itself, what made our experience today so magical was the service. From the minute we were ushered to our table, every detail was painstakingly thought through and the choreography of the meal cleanly executed; every person made us feel so comfortable and truly taken care of. For the hospitality alone, Alain Ducasse is unforgettable and unparalleled.I've literally run out of caption space but this has been our best dining experience to date: this is everything fine dining should be.Dined: August 25, 2021

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🙂

Delicious food with an extensive menu, not so keen on the service

4/5 by Angury on 04/06/2022

Extensive menu including an a la carte option with variety of flavours and textures. Food is easily the best thing about this restaurant and is worth the money. The meals are cleverly put together and the entire menu is an experience.

The decor and overall atmosphere is more relaxed than I expected which is refreshing. Its a very calm place to eat and you're given space and time to enjoy your meal.

The only thing that let this place down was the service. I don't know if the restaurant was just short-staffed on the day I attended, but it felt like everyone was rushed off their feet. I really wanted to learn more about the dishes but the staff were very eager to leave once they had presented each dish, looking around while they were talking to you and rushing away before you could say anything. Everyone was running around and you could tell that you were holding them up by asking questions which made me reluctant to engage more with the menu and dishes (isn't that part of the entire 'fine dining experience'?). I ended up leaving early because I just felt I wasn't getting much aside from a nice meal and felt I was getting in the way.

Judging by the rest of the reviews this does just seem to be a one-off experience and I'm looking forward to returning in the near future to hopefully a more pleasant meal. Despite this, I would recommend this restaurant for those interested in a unique culinary experience.

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Worked perfectly!
😍 5/5 Review by AcceptingVessel63 (03/09/2023 6:29 pm)

Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.

Got into Nobu Malibu
😍 5/5 Review by EnamoredList61 (03/03/2023 8:41 am)

Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!

Very easy
😍 5/5 Review by EnchantingMass27 (02/13/2023 6:57 am)

Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future

Fabulous Lunch
😍 5/5 Review by FascinatedSnake33 (02/05/2023 3:09 pm)

I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!

Great reviewer team
😍 5/5 Review by ActualBoot15 (02/03/2023 11:03 pm)

Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!

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Incredible
😍 5/5 Review by ImmortalApple60 (02/02/2023 5:20 pm)

I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.

Best platform out there!
😍 5/5 Review by AwakeDecision53 (02/02/2023 12:23 pm)

Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!

This app is life changing
😍 5/5 Review by AcclaimedWine28 (01/26/2023 7:45 pm)

This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!

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Worked perfectly
😍 5/5 Review by ExhaustiveDiscovery71 (01/05/2023 12:53 am)

Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.

NOBU Atlanta
😍 5/5 Review by CorrespondingJewel46 (12/30/2022 8:23 pm)

Amazing and easy process

Success on Short Notice
😍 5/5 Review by EnforceableUmbrella69 (12/22/2022 11:59 am)

Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.

Worked perfectly, thank you!
😍 5/5 Review by FabledChange61 (12/15/2022 7:24 pm)

This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!

Worked flawlessly!
😍 5/5 Review by ArtfulChange26 (12/05/2022 6:25 am)

Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.

Answer IconLast Reply by CelebratedStreet63 (03/15/2023 4:29 pm)
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Love this app!
😍 5/5 Review by DeliberateScale19 (11/30/2022 11:45 am)

So glad I came across this app :)

Answer IconLast Reply by DecadentRoof69 (01/30/2023 2:54 pm)
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Quick table in Miami
😍 5/5 Review by AppealingOpinion58 (11/29/2022 2:21 am)

I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here

Answer IconLast Reply by DecadentRoof69 (01/30/2023 2:54 pm)
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Prime time, great meal
😍 5/5 Review by AvidUmbrella31 (11/25/2022 8:07 am)

So easy and had a prime time which I can never seem to get on normal res apps. So worth it

Answer IconLast Reply by DeliberateScale19 (02/01/2023 6:42 pm)
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Got impossible NYC res
😍 5/5 Review by DapperBasket31 (11/16/2022 11:13 am)

instead of waiting weeks I got my 4 charles reservation instantly

Answer IconLast Reply by FamousStation67 (01/10/2023 7:55 pm)
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Worked perfectly to get into Carbone. So delighted
😍 5/5 Review by ForeseeableInsect17 (11/13/2022 6:56 am)

perfect

Answer IconLast Reply by MaternalRecord73 (01/22/2023 3:32 pm)
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Worked well, got me into a restaurant with no availability
😍 5/5 Review by ExpressionisticSuggestion35 (10/29/2022 8:09 pm)

I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.

Answer IconLast Reply by AuthoritativeUmbrella71 (12/01/2022 9:40 am)
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Last minute reservation for Delilah Las Vegas
😍 5/5 Review by InformedStretch72 (09/29/2022 1:00 pm)

Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍

Answer IconLast Reply by AuthoritativeUmbrella71 (12/01/2022 9:41 am)
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It works!
🙂 4/5 Review by ChattyPeace47 (09/04/2022 2:30 pm)

Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!

Answer IconLast Reply by ZestfulSeed54 (11/29/2022 9:45 am)
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Money transfer
🙂 4/5 Review by GutsySalt20 (09/02/2022 11:13 am)

As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.

Answer IconLast Reply by BraveHand53 (11/28/2022 4:49 am)
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Love this app
😍 5/5 Review by ImpassionedOffice37 (08/02/2022 5:38 pm)

Got to go to places otherwise unreachable

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Easy Access
😍 5/5 Review by EthicalLetter14 (08/21/2022 9:10 pm)

Very easy to get into one of the hardest restaurants to reserve in New York.

Answer IconLast Reply by EnjoyableJelly34 (11/14/2022 9:34 am)
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Worked like a charm
😍 5/5 Review by ExactMass18 (07/31/2022 11:24 am)

We were very pleased with our experience at Scarpetta. It made our anniversary very memorable. The reservation was seamlessly transferred into our name.

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Whose name will my reservation be under when I arrive at the venue?
Question by FluffyStar64 (07/09/2021 5:10 pm)

Best AnswerIt can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!

Answer IconBest answer by ColorfulRod45 (07/09/2021 5:17 pm)
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Working on your bid?
Question by DemurePain59 (10/01/2021 1:24 pm)

Best AnswerYour bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.

Answer IconBest answer by EvocativeFold67 (10/02/2021 4:37 pm)
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Process after bid is accepted.
Question by EvocativeFold67 (09/17/2021 8:11 pm)

Best AnswerHey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.

Answer IconBest answer by ColorfulRod45 (09/17/2021 10:07 pm)
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Where do the Reservations on AppointmentTrader come from?
Question by ColorfulRod45 (07/13/2021 3:55 pm)

Best AnswerMostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.

Answer IconBest answer by FluffyStar64 (07/13/2021 6:05 pm)
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What happens if my bid expires unanswered?
Question by FluffyStar64 (07/08/2021 5:55 pm)

Best AnswerHey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.

Answer IconBest answer by ColorfulRod45 (07/08/2021 6:28 pm)
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Alain Ducasse at The Dorchester London User Reviews & Question Forums

Alain Ducasse at The Dorchester London Yelp Reviews
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Latest Reviews On Yelp

🙂3.9/5 from 10 reviews
Last review : Alain Ducasse restaurants never disappoint.
By Joe Joe B. (03/25/2022 12:00 am)
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Alain Ducasse at The Dorchester London Tripadvisor Reviews
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Latest Reviews On Tripadvisor

🙂4.2/5 from 10 reviews
Last review : Delicious food with an extensive menu, not so keen on the service
By Angury (04/06/2022 12:00 am)
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AppointmentTrader Platform Reviews
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🙂4.4/5 from 173 reviews
Last review : What a Restaurant!
By ExpansiveTop42 (03/16/2023 7:25 am)
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Restaurant Transfers FAQ
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Questions around how AppointmentTrader works for Restaurant Reservations

Comment Icon8 questions
Last question : stumbled on this, need some thing answered please
By ConfidentialColor61 (02/07/2023 10:39 am)
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AppointmentTrader FAQ
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Comment Icon416 questions
Last question : Where can I find my reservation detail
By EnduringWeather21 (03/15/2023 2:39 pm)
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Place a Bid to Get Someones Reservation
Bid $35 to Get Someone's Reservation 6 sellers watching
Get a Reservation at Alain Ducasse at The Dorchester London
⚡ See Immediately Available Reservations
Increase your Bid. This amount is below the trading average and will probably not be successful.
You are getting a great deal. There are no competing bids.
$100 is the next highest bid, you can narrow your search to get lower results.
See all bids for Any Table Size on 06/15/2021 10 AM - 11PM
$100 is the next heighest bid for Any Table Size on June 15th between 10 AM - 11PM.
See all bids