Alain Ducasse at The Dorchester London - Buy Reservations

Quality and service which you would expect at a three Michelin star restaurant. A wonderful culinary journey from start to end - dishes served at the start had clean and refreshing flavours, followed on with bold, meaty flavours. Ended with cheese course and a beautiful sorbet dessert. At the end of the service, my partner was given a chocolate gift, very thoughtful! It was the perfect place to celebrate a special birthday.

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I visited Alain Ducasse at The Dorchester for my birthday with my wife. We had the tasting menu and the food was exquisite apart for the fish that wasn't anything special nor tasty. We very much enjoyed the medallion lobster, the scallop and the he venison. The service however was a big let down for a 3-stars Michelin restaurant. We had a glass of champagne when we sat and the sommelier put maybe 50ml in my wife's glass while my glass was filled normally. I never saw that in any restaurant in the world, regardless of their price or how many Michelin stars they have. That was a bad way to start the diner and spoiled a bit the good feel factor of the arrival. The total bill for 2 tasting menus, 2 glasses of champagne at the beginning and half-bottle champagne during the diner was £561. When we left and got our jackets, I noticed my Louis Vuitton pin wasn't on my jacket anymore. I told the staff and they started looking on the floor for it. I ended up finding it after a while, but not the whole pin, the back was still missing. That was rather annoying to see. I was told they are going to keep looking for it and that I would be contacted. I wasn't and after some days I got in touch with them. At first they were dismissive and when I told them I'm not happy with the way they're treating this a manager then called me. They told me they're still looking for the back part but I'm not expecting it to find it. To spend above £500 on a diner and then to be disrespected I find unpardonable. I'm not going back there again.

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We booked this restaurant as a double birthday celebration and our first three star michelin restaurant. We were not disappointed quite simply the best meal I have ever eaten. We picked the tasting menu with a wine flight and when the first course came out I knew we were going to be in for a beautiful meal. The lobster dish was stunning and the wine choices complimented the food. The real highlight was getting to go into the kitchen and meet Jean- Philippe the executive chef. Worth every penny and I'm so glad we picked here for our first three star meal.

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This was a perfect eveing from the start to the end! First of all the service and ambience is perfect - from the first interaction at the entrace all through the evening! Friendly, super professional, knowledgable and yet a little nice ”french formal” service to make it an evening to remember. We had the Tasing Menue and its a perfect choice, well balanced dishes presented in a perfect way - simply world class food. We did not go for the wine menue instead we selected wine and aperetifs from the excellent and extensive wine list - simply perfect! All in all a world class fine dining experience with world class service. If you once in your life want to dine at a three star restaurant this one should be high up on your go-to-list!!!

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Rarely do I find the time to write a review so it has to be about an extraordinarily good or bad experience. I contacted the reservation team for Alain Ducasse at The Dorchester on Wednesday evening as I wanted to offer a gift certificate for a total value of £610 for a decade birthday that happened the next day. I was explained that I needed to fill a PDF form, either with a specialized piece of software or by printing it then scanning it, in a much outdated fashion, and that I also needed to fill my payment information on a form on a website, even though the payment would be made later, in as much of an outdated manner. I wonder if all their clients need to be computer science engineers to be able to follow these parallel procedures. Everything could have been handled with a single online page with an instantaneous payment form. The same evening I dutifully filled the PDF form and sent the payment information. I was told they would check both the form and the payment information on Thursday and that they would send the voucher at the latest on Friday morning. This Friday afternoon I called my relative that was supposed to receive it and he hadn't. I then checked my mailbox and saw that the reservation team had sent me an email asking me to send the form, as if I had sent nothing! I called them, and after much difficulty in trying to get someone from that team—being told that the restaurant was closed even though the reservations team is supposed to be open before—, I was told to call after 6PM and ended up being called back before that. The agent coldly told me that they did not receive the email and did not seem concerned to look through their spam folder, even though I was in a cab and it was impractical for me to work with email before the office closed. Considering I didn't receive any delivery error message, I am doubtful that they didn't receive it. I eventually forwarded the initial email that contained the form, using my smartphone. Later this evening I finally received an email from a new person, the reservations manager, saying that everything was in order and asking me whether they should wait for the next weekday, on Monday, before sending the gift certificate that was planned for “tomorrow”! The “tomorrow Thursday“ from my email on Wednesday, had become a next week… Apparently my request hadn't been transferred to her with the proper context of a lost email and being already late. When I read and replied to this aggravating email 30 minutes later, I received an out-of-office email: “the reservations office is currently closed and will reopen on Saturday 12th November 2022”, which is 8 days later! (Why would they close for so long?) They hadn't bothered to call me to get my answer to this irrelevant question for which I apparently had only a few minutes to answer. I tried to call the reservation team number that had called me earlier but it wasn't publicly accessible “the number you're calling does not exist”, so I called the number in the email signature, then got transferred multiple times in an unceremonious manner the same as earlier, and finally talked to someone at the restaurant. She showed no empathy for my panicking over the risk to miss the deadline by four or eight days, and coldly informed me that the voucher had been sent after all, which I hadn't been informed of. At that point, I mentioned that I would appreciate if they said they were sorry about the many problems. She ignored it. Finally I received an email 30 minutes later, from the reservations manager who thought that yesterday was tomorrow, and who—at last!— apologized in due form and offered to check with their IT team about the lost email. She also called me another 30 minutes later, apologizing very politely, yet offering no commercial gesture. I personally consider that a symbolically added £30 to my £610 gift certificate would have made up for the displeasing experience and the stress that could have been avoided. As far as I'm concerned, that was a bit too late to accept their apology anyway, as that last mistake was the straw that broke the camel's back, but hopefully this review will help change their booking process. In the end, the voucher was sent one day late, which is acceptable, but at the cost of a great deal of stress on my part, which I feel is unacceptable for an establishment of this caliber. I can only hope that the experience of my relative at the restaurant will be exceptional to make up for it, hoping the service will not be as disdainful as some of the people I've had on the phone. I've had the experience of booking with several 3 star Michelin restaurants all over France and while there can always be a few issues or small misunderstandings, I have never been faced with such unapologetic nonchalance, until the late intervention of the reservations manager.

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Service is very attentive, surroundings are nice, but this very formal restaurant just didn't deliver on food. In terms of taste to value- I have eaten in many better restaurants. Presentation OK but not as good as Core by Clare Smyth for example

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An amazing experience! When entering the restaurant you immediately notice the class of the place as well as the quality of the finishes. The interior is modern playing with white and milky colours somehow reaching beige in some points. The tables are set in the space and well assembled. The service and the maitre are excellent in all situations of the evening. But the most important part is the food. The food is a world for its own. Classic with modern touches. Some experimental dishes as well that not always need to be on point but delineate the handwriting of the local chef. A wonderful evening and I hope to visit this place soon again.

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This place is expensive but worth EVERY penny for a very special occasion in my opinion. I loved that we were able to have 1 tasting menu and 1 a la carte as most places the table has to have the same thing. I of course went for the tasting menu and I highly recommend it even if some of the things don’t sound like they are to your taste - for example I don’t like wasabi, aubergine or oyster and I was served all three at some point during my seven courses and LOVED every second of it. Our menu was: 1. Scallop with beurre blanc and caviar 2. Mackerel with beetroot and wasabi 3. Lobster medallion with chicken quenelle, perigold truffle and semonlina pasta 4. Turbot with blackcurrant and hazelnut 5. Veal with oyster and aubergine 6. Cheese selection 7. Vassout Pear As if this wasn’t enough food, there were multiple extras and amuse bouches plus lots of bread which was simply a delight! All the staff are great but there were three in particular who were very memorable and felt went above and beyond. Stupidly we didn’t get their names but one was the a young-ish man who served us each course (he has an English bull terrier dog if that helps) one was the gentleman who explained the menu and one was a lovely lady who was just generally around to answer queries. The few things I didn’t like were firstly we arrived at 6pm for dinner and the doors were locked so we were standing outside with other people in this little doorway outside China tang like we were waiting for a rollercoaster or a cinema, it didn’t feel very sophisticated given the nature of the establishment. Secondly, one of the groups we were standing with were wearing trainers, T-shirts and jogging bottoms and initially they were denied entry. However, they claimed they visited yesterday in similar attire and the staff at the door said they would check with management. 5 mins after we were seated we saw them all enter the restaurant and take their seat. If you have dress code rules that we’ve all got to adhere to then so should they. It felt very much like they were allowed in as they had a lot of money to spend (don’t we all, we are after all at Alain Ducasse at the Dorchester.) The third thing I didn’t like which is short term is the the toilets are a mile away from the actual restaurant. A member of staff takes you through China Tang and across to the main ballroom toilets and waits for you as you’d get lost otherwise. She did kindly explain that they are using the ballroom toilets due to hotel renovations which is how I knew it was short term but still annoying to have to go outside and back inside just to go for a wee. The toilets are lovely I will say that! Would I recommend here as a 3 star Michelin restaurant choice, absolutely. This far exceeds the other 3 Michelin star place I’ve been to (which I won’t name.) I would also be intrigued to visit the Dorchester again for China Tang or the Grill as I’ve heard good things about them too.

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In pictures and in words, I cannot do this experience justice.The name Alain Ducasse guarantees that the food will be perfection (and indeed it was). We thought we were going to enjoy a three course lunch and maybe some bread, but we got to sample so many lovely surprises along the way! From the richly flavorful canapes to an exquisite amuse bouche to the post-dessert treats (the leaf-thin chocolate pastries alone would justify a revisit) we enjoyed the most precise, perfected flavors from sour to savory to sweet. The (included!) glasses of red and white wine were a lovely touch that surely contributed to our ascent to culinary heaven.We've tried and loved many a bread-and-butter but we've reached a new peak with the delightful bread trolley, an incredible (lemony?) whipped curd and fluffy homemade butter.And needless to say, the lunch itself was delicious. My soft boiled egg with radish in chicken jus was the best I'll ever eat, a meticulously arranged harmony of textures and appetizing acidity. The homemade agnolotti was filled with bursts of unidentifiably otherworldly savory flavor. My mom thought her fillet of lemon sole with sweetcorn was life-changing - who knew corn could taste so good!?My chocolate / hazelnut praline / caramel dessert is the glittering standard to which all desserts should be held. A flawless marriage of textures, temperatures, and nuttiness that filled my tastebuds with overwhelming freshness (not sweetness), bringing out the best of each of its ingredients. I have never loved a dessert more and I think the only thing that will come close is a second serving :-)Above and beyond the food itself, what made our experience today so magical was the service. From the minute we were ushered to our table, every detail was painstakingly thought through and the choreography of the meal cleanly executed; every person made us feel so comfortable and truly taken care of. For the hospitality alone, Alain Ducasse is unforgettable and unparalleled.I've literally run out of caption space but this has been our best dining experience to date: this is everything fine dining should be.Dined: August 25, 2021

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Extensive menu including an a la carte option with variety of flavours and textures. Food is easily the best thing about this restaurant and is worth the money. The meals are cleverly put together and the entire menu is an experience.

The decor and overall atmosphere is more relaxed than I expected which is refreshing. Its a very calm place to eat and you're given space and time to enjoy your meal.

The only thing that let this place down was the service. I don't know if the restaurant was just short-staffed on the day I attended, but it felt like everyone was rushed off their feet. I really wanted to learn more about the dishes but the staff were very eager to leave once they had presented each dish, looking around while they were talking to you and rushing away before you could say anything. Everyone was running around and you could tell that you were holding them up by asking questions which made me reluctant to engage more with the menu and dishes (isn't that part of the entire 'fine dining experience'?). I ended up leaving early because I just felt I wasn't getting much aside from a nice meal and felt I was getting in the way.

Judging by the rest of the reviews this does just seem to be a one-off experience and I'm looking forward to returning in the near future to hopefully a more pleasant meal. Despite this, I would recommend this restaurant for those interested in a unique culinary experience.

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