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Fortnum & Mason Piccadilly London Reviews
Appalling customer service
I signed up for an online subscription for an elderly relative who has been moved to a care home after becoming quite poorly so she'd have something nice to enjoy with her visitors. She then had to be moved for palliative care so I updated the a
Outstanding afternoon tea
We were a party of 7 for afternoon tea on a Saturday. The service and ambience were outstanding, the tables are spaced very well so that you can hear each other. The afternoon tea was also outstanding too, plenty of delicious sandwiches, scones and d
Expensive treat
Arrived slightly early and was asked to move away from the desk to a very small seating area as our table was not ready. We were then late to be taken to our table and many guests were stood also waiting as the small number of seats were all full.
Fortnum & Mason is a cute upscale department store that
Fortnum & Mason is a cute upscale department store that seems to have all of your home shopping needs or gifting needs in one place. They are located in the Piccadilly area and easily assessable off the Piccadilly line, exiting Piccadilly Circus
First off, I wanna give the advice of not underestimating
First off, I wanna give the advice of not underestimating the weight of the packaged treats here lol. Being a tourist, my carry-on luggage ended up feeling like a boulder (and of course my British Airways return flight voyage had to begin with me car
Once a treat now sad echo
We had booked an afternoon tea as we had so enjoyed the experience pre-pandemic. Not repeatable experience. Hurried yet professional staff served tea bags in tepid water, gas station quality sandwich selection of flavorless mush bread, hard cold scon
When in London, one must have tea.
And what better place to partake in this quintessential English tradition than at F&M. In addition, it is a unique place to shop for sweets, teas, tea sets, picnic wares, etc. However, the star of the show can be had on the 4th floor. There ar
Came here last year and had a good time with my friends.
Brought my mom back this year for her birthday, and the experience was just OK. Food was great love the sandwiches and the desserts. The tea gets cold before you can finish it I wish there was a way to keep the pot warm. My issue this time was honest
High Tea Experience
We had high tea here, and the atmosphere is amazing. It's quite lovely, and everything feels very elegant and special. The high tea was outrageously expensive. The service was okay, not great but not bad either. The food was mediocre, aside f
Great Engaging Service , mediocre overcooked breakfast
Good experience. Patricia was such an engaging server that she made the experience a good one. Were it not for her it would have been disappointing despite lovely surroundings ,The orange juice was good the breakfast was overcooked and dry, perhap
Lovely afternoon tea in the Diamond Jubilee Dining Room
We had a lovely afternoon tea in the Diamond Jubilee Dining Room. This was part of an experience bought as a present which also included a trip to Buckingham Palace (reviewed separately). The dining room was buzzing, yet the service was efficient a
Fortnam & Masons High Tea
Fortnam & Masons was chosen to attend High Tea from many in London. So disappointed with the whole experience. Our booking was for 12.30pm but was not seated until 12.50pm. Menus were given but I had to ask the servers/waiters to explain how and
Cute store in London with history.
I was here for tea. Beautiful restaurant! Sandwiches were delish and as many as you can't eat. My only minor complaint is you are served the tea of the day. i would have liked to try different teas. They were accommodating to my hubs allergies.
Great shopping experience
Visited in September 2025 and the Christmas shop had just opened. Great items available for treats and presents, plus fabulous tree decorations. We started in the wine area on the lower ground floor and then took the stairs to visit each floor. Many
It does get very busy
The most interesting floor is the food!! It's expensive but great to have a little stroll around even if you dont buy anything.There are alot of packaged tea to choose from,in loose leaf and teabags.We purchased some Marzipan fruit...yum.
This place is pretty neat! Everything was so dainty and
This place is pretty neat! Everything was so dainty and beautiful. I was truly a treat to get to just walk through and feel extravagant. We got to try some of their biscuits and they were so yummy. We went upstairs and perused their stationary and pu
Skip the Afternoon Tea but enjoy the store and diner
The department store is lovely, and in a great location. Good breakfast diner with excellent Scottish porridge. However, afternoon tea quality was substandard and the atmosphere felt very manufactured. Tea wasn’t hot. Deserts were not good. Scones
Thank you Fortnum & Mason for continuing to set such a high bar of service!
We have known about the spectacular level of service from Fortnum & Mason for years. However, it took us this most recent visit to England to truly discover this legendary in action. While in London we had the opportunity to visit Fortnum & M
Don't waste your money
My three friends and I went to Fortnum's for afternoon tea. The bright spots in our time at the Diamond Jubilee Tea Room were the servers - all lovely and the fact they have a gluten-free version of afternoon tea for my one friend who has a glu
Great High Tea (and shop)!
We were here on September 3rd at 5:30 p.m. for High Tea. Our lead server, Harrison, was a delight. Super friendly, professional, knowledgeable, and very informative. Explained everything, and we were well looked after. We both opted for the Aft
Aladdin's cave of goodies
We have bought here several times in the past and their wares are invariably excellent quality and also reasonable prices. Great interior decor, superbly dressed window displays and plenty of well-mannered helpful staff. What more can you ask for.
A BRILLIANT EXPERIENCE
A wonderful experience all round. First class. Although you expect this in London this was truly exceptional in every sense. A wonderful touch of class and style. If you do nothing else in London do this.
Coffee and cake
As part of my big 60th birthday celebrations we had coffee and cake in the cafe, service was great food and drinks we couldn’t fault, a really nice experience
Do not use their online store
Although the shop is very nice, the same cannot be said about their online service and delivery with customer service behaving as they do you a favour by dealing with their failed delivery and lost parcels. Do not shop online!!!
Once what was......
Not a great experience this trip. We have been going twice a year for past 10 years and this was least enjoyable. Service was just ok and for the price point you expect more. Server was just ok. Spilt my tea and never ckeaned it up. Very unflexible o
Is it even a trip to London if you don't at least pop into
Is it even a trip to London if you don't at least pop into Fortnum & Mason to admire the pretties? Id like to first say that the tea experience is wonderful, the choices are great, and the service is exceptional without being snobby. Of cour
Love returning and finding it the same as before.
Had some refreshments from the 4th floor before exploring the rest of the store for edible souvenirs to take home. Restocked on favorites and got new items. So sad my luggage couldn't carry more. I checked their website and found some items coul
Incredible store.
Chocolates chocolates chocolates and then some. The store has interesting items & has great ambiance & presence.
What an exceptional department store! First, the tea,
What an exceptional department store! First, the tea, biscuit and confectionary floor is absolutely packed, so be prepared for overstimulation. The rest of the floors are a bit more slower-paced and spread out. The tea tins are stunning - so not only
It's left of Piccadilly station.
Amazing array of teas, and and confectionery. It a great stop if your in the area
I found this to be a better alternative for souvenirs over
I found this to be a better alternative for souvenirs over the tacky souvenir shops. While expensive, I found some of their products to be worth the cost. If your wallet is too shocked by the prices, just come for the architecture and wander the fl
My party and I had the best time at F & M.
Afternoon tea was spectacular, sandwiches, scones, dessert, everything was a delight to the senses. All the staff we came in contact with starting from Michael, our server for afternoon tea, Mohammed, who helped with my selection of loose tea and als
Quite disappointed.
It's way overhyped... it's like the Cheesecake Factory of afternoon tea. First clue was 95% tourists not locals. Second clue was how much of their own branded "stuff" is everywhere. Food was mediocre at best. Ambiance sucked, way
There is something there for any foodie, from bespoke tea
There is something there for any foodie, from bespoke tea blends to the already F&M unique blends. There are chocolates and biscuits of all sorts of flavors, but don't forget the lower floor with all fresh foods to go and make a nice hamper
What a beautiful place.
Classic and timeless, it's certainly a treat in the afternoon or for lunch. The hostess was a bit blah. Very cold towards the customers coming in. The rest of the experience with the place was very nice. We ordered the high tea where we cou
(This review refers to the ice cream parlour) Me and my
(This review refers to the ice cream parlour) Me and my mother and father ordered 2 hot chocolates, 2 scones and one banana split sundae for me. The scones and hot chocolates came out in about 5 to 10 minutes, pretty okay timing. However my banana
Absolutely Beautiful store!
This is a must, the store is beautiful, lovely building! Well laid out! Very nice toilets! Helpful and friendly staff. You can get carried away!
Jubilee Afternoon Tea Experience
A fabulous afternoon tea at F&M with scrumptious food, amazing service from Harrison, relaxed atmosphere and top up of any food or tea when needed. Highly rate the experience.
Choose your chocolates
I loved choosing my own chocolates from their display. Thank you, Caterina for making it such a fun experience! The guava and passion fruit is a treat for the eyes as well. Such a happy yellow 😊
A renown high end tea shop and food market located not from
A renown high end tea shop and food market located not from Picadilly Circus. May even be considered the most famous tea shop in London. They have all kinds to choose from, and not just tea, but biscuits and so many other food options. That's just th
Extremely disappointing afternoon tea
The only disappointing part of my family's trip to London was the tea experience at Fortnum & Mason. For the price and reputation, I was expecting something very different. It was crowded, chaotic and extremely noisy (and this even before being s
Matilda Talbot is a legend
We have been to Fortum and Mason for cream team a few times before but this time was an our favourite visit by far. I was treating my husband on this occasion for our 10 year anniversary, we were swept away in to a lovely quiet room set away from the
Weekend in London
We were in London as part of my 60th birthday celebrations and they would not be complete without a visit to Fortnum and Mason. Everything about this shop is quality and the food hall is something else. We had a light lunch in the Ice Cream Parlour w
Diamond Jubilee Tea Saloon is a must visit place !!
Went for a tea at the Diamond Tea Saloon. Absolutely brilliant, glass of champagne with the tea .. my wife had the savoury, I had the sweet, they cater for all of Diarra requirements. Superb choice of teas and our server Esmeralda was so kind, help
Will not let tell friends to go there
Great place but the sandwich bread was hard the breakfast tea was really bad the bubbles was quite sharp the staff were great Really looked after you the hand towels in the toilet were a great touch
Disappointing
Very nice place with two restaurants and floors dedicated to retail. We took the classic tea for two but the price wasn't worth what they brought us, the bread with cedar was good while the two desserts were ordinary and too many sweets, nothing spec
Well!
Stunning shop, an obligatory stop for me as a tea lover. Lots of choice, clean and welcoming multi-storey shop.
Located inside the retail store the Field Cafe has some
Located inside the retail store the Field Cafe has some interesting favorites. The six of us arrived on the #38. We were just in time for breakfast, or brunch/lunch. I went with breakfast, coffee Americana...ah yes black, no milk? I went with the ome
Great dept store in London.
Tons of teas and food as well as clothing and home supplies. Fun to browse and tons of interesting items. Classic designs of china and supplies. When in London this is a MUST.
We heard that Fortnum & Mason was the de-facto place to do
We heard that Fortnum & Mason was the de-facto place to do high tea, and we weren't disappointed! Came here with a recommendation and had a wonderful time. Lots of great savory and sweet options, and service was very professional and classy. We
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