Kai Mayfair London - Buy Reservations

The service was a bit weird here. Outwardly friendly but not that helpful.What I remembered of the food - the wasabi prawn was good but it's not that unique. It tastes like wasabi honey mustard on a shrimp tempura. And the pandan creme brulee had little taste of pandan and was quite liquid, not as set as I would have expected.

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My recent experience was not the first at this beautiful restaurant. I took my daughter to the afternoon tea. We arrived slightly early but we accommodated straight away as the table was already set. As I have a mobility issue, the hostess, very kind and polite found an alternative route which was a nice start. The waiter was very pleasant. However, the limited amount and variety of food was poor. The decor was splendid, we have awaited for the food for quite some time. 5 minutes after tea was served we were told that kitchen is closing, we had hardly a chance to taste anything we are asked what else do we want. We felt really rushed. The creme brulee was too similar with the cake served. In my opinion below average quality for a Mishelin star restaurant. Then waiter said goodbye as he had to leave. During less than 2 hours stay. Disappointing but it can happen. Also rose tea was a tea bag. We could not eat our money cakes, I asked to take them. Our waitress told us we cannot. I asked what do you do with these cakes now, she said we throw they away. I refused for the 1st time in my life to pay the service charge. She repeated it again So you refuse to pay the Service charge, Madam. Hm, I think something is seriously wrong with the Management. Poor experience and poor value for money. There are a number of places we have been and enjoyed more. It would be inappropriate to comment any further.

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I've been here twice, the food is fantastic and their sweet & sour pork is totally next level. It's a really beautiful restaurant and they are generous with their spacing and don't seat you on top of each other. Not cheap, but you get what you pay for. We got served by a gentleman by the name Desar, he was superb and really looked after us like kings. Will return asap.

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Not sure how this restaurant achieved a Michelin *, ambience ok, nice enough surroundings. Starters again ok! Super small and hot & sour soup £29, 3 spoons, and finished. Middle course qtr duck , absolutely nothing remarkable in fact really dry, not crispy! In a nutshell would not recommend. Our meal for 4 people was £900

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The late Michael Winner, apparently visited this restaurant around 13 years ago and wrote a poor review. He must have got out of bed on the wrong side that day or perhaps he was very unlucky. Everything about this restaurant is 100% terrific. Every dish was amazing. We booked for lunch and the manager was brilliant. We enjoyed ourselves so much. We stayed for hours trying different dishes and he introduced to the lady manager when she came on later in the afternoon to take over. They were both charming, attentive, brilliant managers. We were given a great table for two, a large round table at the rear of the restaurant on the ground floor. The knowledge of all of the staff was as good as it gets and they accurately described every dish. The service was absolutely first rate, warm, friendly and intuitive. I am surprised they only have one Michelin star as everything about it was way better than one Michelin star and I do hope they receive a second star because they are that good ! The menu was so interesting and enticing that they were just so many dishes we would have liked to have ordered. My son took charge of the ordering and after advice he went through so many different dishes. Each one was a delight, beautifully presented, and absolutely delicious. The wine list was superb, and the manager and I swapped wine tips, I told him about a particularly excellent South African desert wine and he introduced me to a brilliant Canadian ice wine. We also had various other winds all of them brilliant. The restrooms are downstairs, and were in line with the rest of the restaurant, immaculate and as good as it gets. The tables downstairs are possibly in an even better setting than the tables on the ground floor. The downstairs room is beautiful and they have a spectacular private dining room. This is the most excellent restaurant, all of the staff are are wonderful, all of the dishes were brilliant, creative, and looked as good as they tasted. I can’t wait to return.

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I have been coming here for more than 35 years, but this particular visit went off to a bad start: I wanted to book a table for 4 at 7.30 pm and was told that none was available at that time, but only at 6.30, which is a bit early for us. But we accepted this anyway, and when we arrived a few minutes early [to judge distance and time is always a bit of a challenge in London], we were told that the Restaurant is closed and that we should sit in a corner behind the bar. How embarrassing in front of my guests. We were then shown our table and given the Wine List. I chose a bottle of Laurent-Perrier Rose Champagne for £ 195 a bottle. Without saying anything they brought the Champagne. Later we ordered a second bottle, which also came promptly. When it came to paying the bill, it came to £ 1,650 for dinner for 4 and two bottles of Champagne. I thought it was a bit on the high side, and when I had a closer look at the receipt when I reached home, I realised that they had given a much more expensive Perrier Rose Champagne at a whopping £ 420 a bottle. Thus the 2 bottles alone came to £ 840. I then looked online at their Wine List and very much to my surprise, I could not find the Laurent-Perrier Rose Champagne that I had ordered. So evidently, the Wine List that is given to customers is different than the one that they really use. At least they could have pointed out that the Champagne that I have ordered was no longer available and I could have selected an other, less expensive one. But instead, they seem to have decided to simply bring a bottle which is more than twice as expensive without saying a word about this. That in my view is not very professional!

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Do you have gf soya sauce? - "Yes and no- we have both sometimes gf sometimes it has gluten. The supplier gives us both"?!!! So can you cater to someone with a gluten allergy? "depends how bad is your allergy. Some gluten free allergy is ok some gluten free allergy is not ok". What do you mean? "how much gluten free do you need?" Well, I'd like all my food to be gluten free. "Sorry we can't" HOW DOES THIS RESTAURANT EXIST IN LONDON? No point calling food standards on them as I'm sure they have the paper work but can't train their staff.

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We visited with my daughter for her birthday, to be clear it was not inexpensive. However the food was delightful, as with many London restaurants they do dick two ways which is fantastic, the belly port was divine and Lobster Lobster was just perfect. Very special and more intimate and quiet than the HaKasans of this world.

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Been Going To This Restaurant For Over 3 Decades . Dinned Here Over 200 Times. Yesterday Was The 1st Time I Saw Standards Drop The Industry Is Going Through An Awful Time But No Excuse For Having Uninformed& Untrained Staff On The Floor So Many Mistakes . 6/7 Soups Came Out Wrong Dry Pancakes Brought To The Table Twice Extra Noodles Ordered , Never came Worst Part Was No Apology Was Given I Really Hope They Pull Their Socks Up You Can’t Operate A Top Mayfair Restaurant & Get Away With Such Unprofessional Service. Hope The Management Take Note. Sanjay Anand MBE

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This is our favourite restaurant in London and we visit every time we are in London! Amazing! The Tiramisu Martini is to die for! And they have a great variety of Vegetarian dishes! Crown of Jewels is delicious!! Superb service!

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A little bit disappointing, and not what I would have expected from a Michelin starred restaurant. The service was fine, except that they got one of our orders wrong (wasabi prawns rather than the vegetarian wasabi chai - perhaps this could be clarified when there two dishes of a similar name on the menu). We didn’t alert them to this as it was quiet in the restaurant and we didn’t want to draw attention. The wasabi prawns were just ok. Everything else was nice, but not particularly nicer than any Chinese food I’ve had.

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We specially travelled here, a place obviously off the beaten path, to try their highly acclaimed afternoon tea. And we were not disappointed in the least. Items were exquisitely presented and very tasty. The ambience (in the basement is where afternoon tea is served) was cozy and enchanting. Decor is modern Chinese with a fetish for birds and birdcages. We enjoyed the entire experience very much. If the restaurant folks are reading this, my suggestion would be to have some modernized or jazzed up Chinese piped in music. I know you’ve made this very hip, but it’s still a Chinese restaurant after all, so if you could do more Chinese items that would be super. If you are thinking of coming, please do - i have never eaten modern Chinese afternoon tea done in this way in my life. And here’s a tip: you CAN order a refill of the food for one round, so take note of what you like so you can have an encore.

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5 stars for the fabulous afternoon tea service! I did a ton of research on where to go for tea and Kai was an undiscovered gem my husband found for us. The tea is a little less traditional but an awful lot of fun from the moment you sit down to the perfectly set table. The tea is on the bottom floor of this dark and romantically lit restaurant (be warned, if you're there for the gram you may need a little extra light for the perfect shot) and only has a handful of tables so I'd highly recommend reservations. We arrived right when tea started at 3pm and stayed until the end time at 5pm - Kai offers unlimited refills of both the sweets and savories in addition to the tea so two hours was the perfect amount of time. The tea menu is fairly limited and most teas have an upcharge so note that the emphasis here is more on the food and experience than the brew (though it is served on the most perfect china set).To start you get a sweet little cocktail (non-alcoholic available as well) with fun edible garnishes. Then a pot of conversation tea cookies arrives. Then the main course, a three-level tower of sweet and savory treats along with saucer-sized macarons and small jars of sweet toppings to put on them. Macarons instead of scones was a little upsetting to me and the only misstep as who wants to put clotted cream on a macaron?! We loved almost all of the savory options, the prawn on toast being our favorite and the hot soup being the least compelling. The sweets were a little less up my alley as I'm a chocolate girl but they had a wonderful selection of flavors that fit with the Chinese theme that chocolate doesn't play much of a part in. The biscuit cookie was pretty but stale and bland, the money cake we each had three of it was so good.My favorite part of the Kai afternoon tea was the fabulous service. We were greeted and seated promptly, given ample refills and we felt completely comfortable despite being the least chicly-dressed people there that afternoon (we had come from a full day of walking in cold weather - everyone else had clearly arrived just for the tea ;p). Highly recommend!

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The food was artfully presented. The tongue numbing fish was fantastic. We were a bit disappointed by the chili lobster dish since it felt like for the price we paid, we didn't get much seafood. The pandan crime brûlée was fantastic though--a must order!

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Kai is a GREAT restaurant. One of this places that, too often, disappears from our cities leaving a big void. The venue is absolutely charming and very well appointed with lots of tasteful details and a classic atmosphere that I loved, even though it leans on the showy, which I also love. Service, from the moment you enter to the moment you leave, is careful and spotless. Starting with the hyper-professional Maître d' and followed by all the waiters.

Food and wine? Expensive and delicious. The salmon "Chinese sashimi" or Yee Sang was incredibly sophisticated, sexy and light. With a glass of a wonderful NZ Sauvignon Blanc with amazing passion fruit aromas. Followed by the lobster casserole - impeccable medley of lobster, monkfish and prawns, in a very hot and sticky sweet-sour sauce. Very daring, very unique, very delicious. The SA Riesling by the glass was good, but I prefered the Sauvignon blanc. Dessert (+mignardises on the house) was a glorious crême brulée with pandan instead of vanilla. All included, a bit over GBP 140 which is a lot, and at the same time is one of these experiences that make your life meaningful.

Don't leave without walking the place and the basement, admiring the wine cellar, the cosy tables. You leave the place with a lighter wallet and the conviction that this is a world worth living in.

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Good meal at Kai. Great menu with lots of choices. We started with Lychee Martini and then sampled Pork Belly, Beef fillet, Lettuce wraps and Lobster entree. Good food good service

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From the second we walked in we knew it was worth the wait, pleasant staff and very quick to take items for the cloakroom. The wine service was excellent and the waiting staff were faultless. Quite simply the best Chinese food we have eaten in a very long time. We will definitely be making the trip back.

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