Louie London - Buy Reservations

Louie used to be one of my favourite restaurants in London. When it first opened everything was great! Unfortunately it’s been over 3 months now that every time I go there is always something wrong. The last time I went though everything was terrible! The service was extremely bad! We had the rigatoni with truffle and they never came to serve us the truffle. They also kept bringing wrong dishes. The overall ambience was sad as everyone was complaining and the staff seemed like they didn’t know how to do their job! We spent £120 each for the worst experience ever!!!

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Very good place and very nice evening! Everything was fine and we were very satisfied and happy with the service thanks to Stefano!

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Delicious food, all the staff are so friendly & lovely and the live music upstairs is always so much fun! Such talented musicians play there. Louie is my favourite place in London for a night out by far! X

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We had a great dinner. The food was amazing and the server,Fabrice, made it better with his smiley face and excellent attitude.

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Avoid at all costs, the worst restaurant I have ever ever been to in my whole entire life. Unless you’re looking for food poisoning which 4 of our guests currently have this morning after eating Oysters and their worst described dish, “BBQ LOBSTER (1KG) £98 CREOLE SPICED BUTTER SAUCE” it should have read “5 small bite size pieces of lobster on a wet slice of toast drowned in Vinegar and gravy mixed sauce. One of our party ordered the steak which came drowned In a sauce, not on the side, all.over.the.top. Risotto was absolutely vile, it was watery and tasted like “mint” again no mention of mint on the description. Drinks were shocking, our waiter kept forgetting about us. No top ups or new drinks unless we asked, and also couldn’t understand us. Very frustrating. Now for the absolute worst part, THE MANAGER. I have never in all my life been to a restaurant and been made to feel the way he made us feel. He stunk of cigarette smoke. He was rude, arrogant, condescending and In my opinion in the complete wrong profession. An absolute shambles from start to finish, I will never ever be returning or recommending.

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A thoroughly deserved 1 star goes to Louie! We visited on Saturday night. Food was ok, but lacking in flavour apart from salt. The turbot was overcooked. Our server was fine if slightly overfamiliar. The service, however, continued downhill and ended up somewhere below gutter. At 21.45 we were brought dessert menus. At 21.50 Assistant Manager sidled over to tell us they need our table back. He did not address the dessert faux pas, but whatever, fair enough. He suggested we can move to the downstairs bar and escorted us there, promising our remaining wine would follow. He mumbled ‘this is on me’ (what it was, we never found out) and disappeared, dumping the four of us standing in the middle of a busy bar, holding our coats and bags! We attempted to sit down at a table but were ordered off it by another staff, because it was reserved (she also disappeared after this valuable contribution). We stood around for a while and had time to observe just how chaotic the place and staff were. I finally asked the bar staff to call FOH. A chap appeared (Louie’s Director of Operations) and instead of resolving anything, proceeded to quiz me and my friend about our accents! He persisted even after being told, twice, that we are locals. Totally intrusive and irrelevant. It may come as a revelation that non-English people do indeed live in London. After this bizarre exchange, he concluded “well, we are very busy tonight”. Call me naive, operating a busy restaurant is precisely what I’d expect its director to do on Saturday evening, but there you go. He then disappeared, which was a bit of a theme. After some more chaos and confusion, the original Assistant Manager chap reappeared. As a side note, our remaining wine bottle had finally been located by the staff, who then poured its contents into one glass almost to the brim! Anyway, Assistant Manager was unhappy to hear that we were unhappy. He told me “you are rude, I’m not speaking to you”. A genius move when dealing with dissatisfied clients, it has to be said! He was generous enough to speak to my partner, who was also completely fed up. While not being spoken to, to my absolute shock I became aware of a hefty bouncer who they’d brought in to help intimidate us, four middle-aged professionals not happy with the shambolic service! At that point it had started resembling a seedy provincial club, which judging by the obnoxious behaviour of its management sounds about right. The evening had been completely ruined and we couldn’t get out of that awful place fast enough. We paid our bill, ensuring the service charge was removed from it. Funny, they were quite efficient taking our money! I am further shocked to learn Louie is owned by Paris Society group, in whose other restaurants (CoCo Paris for example) we’ve had wonderful time! They should be interested to know how their brand is being contaminated in London by these people. In hindsight, staff rudeness and bad service is a common theme in other reviews for Louie on Google and Tripadvisor. In conclusion, if you are a foodie with high standards and expectations, give it a wide berth. We are lucky enough to live in one of the world’s greatest cities awash with marvellous restaurants at every price point. Leave this one to impressionable ‘influencers’ keen to be ‘seen in places’ who don’t know any better. P.S. For excellent Creole food and proper southern welcome I recommend the Plaquemine Lock and for lovely French experience, The 10 Cases, both highly rated by Jay Rayner, not by an instagrammer.

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The expectation for atmosphere here is quite high as it relates to Chiltern. While Louie doesn't struggle with Identity - it does with both service and food. We started with a cocktail on the rooftop which was lovely - Other than that, the overall experience was poor, especially for the price. Food and service were both sub-par for Michelin star price points. Will not be returning for food - great space for a cocktail in the city before a dinner elsewhere.

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food and service was good; although one or 2 items were missing from the menu. that did not matter as there was a wide choice on the menu. At the end we were told that we could go to the upstairs bar and so we left the table quickly in anticipation that we would be allowed upstairs. We could not access the internal left so were asked to go outside to wait and were then told that the bar was full. We were left standing on a freezing cold night and after 20 minutes went home. Manager was so rude to us when we complained. Complete tw**.

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We visited Louie for a cocktail on December 28, and we expected live music and a lively atmosphere. However, the place was deadly quiet - I understand that between Christmas and New Year there is a 'down time' - but it was rather disappointing. The cocktails (London prices, obviously) were only ok. The decor is quite cool, but we were anticipating more of a 'speakeasy' vibe.

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I tried calling this restaurant three times.. It goes straight to voicemail with no sound. Is it not possible to speak to anyone on the number provided on their website?

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A real gem in the heart of the city! Ambiance, service, cocktails, food and music all get five stars! Live jazz ensemble at the bar on the second floor hard to beat! A night to remember…

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I live in central london and ventured to the Covent Garden to dine here. Even though it was an empty restaurant in a tourist area, the stuck up attitude from staff was immense. From looking me up and down - which I let slide as I assumed the waitress was a fan of my Sophia Webster heels; to seating us down in a basement diner area when the main restaurant ( with its beautiful decor, candles etc) was empty: as in not one guest. I was furious. I demanded to see the manager, who is even more ruder than the staff and told him to cancel the dinner order ( he backtracked and said he can sit in the main restaurant) unfazed, I paid for cocktails and left. They are next door to the Ivy. I have dined at the worlds most exclusive Michelin rated restaurant. I don’t need to take crap from a rookie restaurant in a tourist district.

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Overpriced food and even though we spent almost £1000 at the restaurant on a friend’s birthday, the bar manager was using the words such as “I need to have a word with you”, “place like this…” when we took some photos at the rooftop bar. We were not informed on any particular rules at the bar, in fact, we were offered to get photos taken by a waitress to start off it. Then all of the sudden, the bar manager started having a go at us and pressured us to leave saying how busy the bar would be when there were only 2 tables at time. I made a compliant and got pressured to go inside the lift while the bar manager continued to argue. There was no such thing as “putting clients first” at this place. Instead, “clients are wrong” at this place. We did not feel welcoming and there wasn’t any reason the restaurant/bar could explain how we were treated differently except that we took photos on the special occasion. Please avoid this place.

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Beautiful food, beautiful service - especially by Mo. Attentive and friendly. 10/10 would recommend Louie in Covent Garden.

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Went there for a pre-theatre dinner, the food was delicious and the service was really good. All the staff were professional and friendly merci Fabrice as well as Mr. Roma the italian expert !! We had a great time and will be coming back.

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My partner booked for my birthday as a “special dinner” however we were both left underwhelmed- and him massively out of pocket.

The host was lovely, but immediately we where made to feel bad for running 10 minutes late by our server who pointed out immediately that we only had one hour at the table. Not the kind of service you expect from a high end restaurant with a 15 minute grace period! To add insult to injury, the restaurant had plenty of empty tables when he said this.

He then rushed us for a food order, and was pretty cold in serving drinks- despite and expensive wine being purchased.

The food was okay, starters and mains nothing spectacular tasting but desert was delicious!

Overall the bill was £250 and we where whisked in and out within 1.15hr with poor service and average food.

I really felt for my partner who had tried to create a special evening- we would NEVER return here. It’s simply not the experience for the price tag.

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The atmosphere was like no-other. Food was perfect and the waiter gave us excellent recommendations! We were there for a special birthday and they hosted so well.
Will be going again very soon.

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Delicious diner, creative starters, flavoursome meat, flavourful Turbot and we tried and loved the deserts !
Congrats for the visual graphic of the menu as the very lively Louisiana / NYC & French atmosphere!
Great attendance for the choice of the champagne, wine & allergies
Can’t wait to come back !
Chrystele and Lili

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Great and original food, very professional service, and a beautiful setting in the heart of London!!

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Staff were friendly and attentive, to the point of feeling a little rushed. Cocktails were nice. Food was good, although not traditional French. Expensive. Average price for dessert was £15.

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